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Position Summary
Under the general direction of the General Manager and District Manager, the Customer Service Representative ( CSR ) assists in carrying out the company’s day-to-day operations and is accountable for helping the company deliver on our commitment to provide superior customer service.
The CSR is responsible for cash register operations, store and merchandise maintenance, and maintaining a clean and visually appealing food mart well stocked with various quality food and beverage options.
Responsibilities and Duties :
Customer Service Duties
Cash Register Duties
Visual Communications
Maintenance / Cleanliness / Safety Duties
Miscellaneous
Skill Set
The candidate must be able to work any shift, Sunday Saturday, to support the company’s business needs. He / she / they must be able to communicate effectively.
The candidate should demonstrate practical verbal communication skills and have excellent follow-through. The candidate should be self-motivated but with the ability to follow directions.
Able to multitask while offering excellent customer service, checking inventory levels, managing the cash register, and interacting with staff and clientele.
Knowledge / Experience :
High school diploma or equivalent preferred. Basic aptitude and understanding of POS preferred. Some customer service experience is preferred.
Excellent communication and interpersonal skills are required. CPR and first aid training is a plus. Adaptability, multi-tasking, and sound decision-making abilities are necessary for the success of this role.
Computer proficiency is also required.
Software, Tools, and Equipment :
You may be required to use and familiarize yourself with the following software, tools, and equipment that are essential to the job : Computer w / internet and e-mail capabilities, Microsoft Excel, step ladder, car wash, coffee brewer, fountain machine, cappuccino machine, convection oven, roller grill, and all chemicals associated with general maintenance and cleaning.
Other Requirements :
As a team member, the company expects you to wear clothing and accessories appropriate for a professional business environment.
If a uniform is required, you are expected to wear it.
Physical Demands and Work Environment
Ability to perform numerous physical activities that require considerable use of your hands, arms, and legs and moving your whole body, including prolonged or repeated standing, bending, walking, climbing, stooping kneeling, crouching, and lifting materials.
Frequent lifting, grasping, and carrying materials, inventory, and equipment up to 50 lbs. Proficient hand / eye dexterity is essential to operate cash registers (POS) and stock displays and coolers.
Must communicate well enough to receive instructions and provide information to others. Must be able to work inside and outside in all types of weather.
Hourly rate $16-18
Hourly Rate Range : $16.00-$17.75
Last updated : 2024-05-12
Full Time
$47k-59k (estimate)
05/14/2024
06/21/2024
The job skills required for Customer service representative include Customer Service, CSR, Verbal Communication, Credit Card, Eye Contact, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.