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Customer Experience Representative
Pentax Medical Montvale, NJ
$77k-103k (estimate)
Full Time | Medical Technology 1 Week Ago
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Pentax Medical is Hiring a Customer Experience Representative Near Montvale, NJ

Position: Customer Experience Representative
Location: Montvale, NJ
Job Id: 05212024
# of Openings: 1

About PENTAX Medical

Our mission is to improve the standard of patient care and quality of healthcare delivery by providing the best endoscopic products and services with a focus on QUALITY, CLINICALLY RELEVANT INNOVATION, and SIMPLICITY. Through leading edge R&D and manufacturing, PENTAX Medical provides endoscopic imaging devices and solutions to the global medical community.

Position Opening: Customer Experience Representative

Why JOIN Us?

We are an established medical device leader that is preparing for high growth. This means that PENTAX is looking to invest in its Sales teams and provide a collaborative and encouraging work environment.

PENTAX Medical is proud of its comprehensive benefits program and generous Paid Time Off and Holiday policy.
Want More INFO?
The Customer Experience Representative (CXR) will be an integral component of dedicated service for clients and customers. The CXR will combine the desire to create a world class customer experience through value based programs, while developing a deep understanding of the customer program needs to increase the value we can deliver going forward. This approach will build a strong level of trust and collaboration with the customer which will create opportunities to qualify PENTAX solutions, thereby providing sales support for the Territory Manager. The Customer Experience Representative will be responsible for managing the delivering of value based programs and supporting key sales support initiatives within their assigned territory.
Responsibilities of the Customer Experience Representative:
  • Support the successful execution of Pentax Medical Initiatives through education on product utilization, infection prevention, and C2 ablation support.
  • Support service growth through large retention and conversion opportunities based on expertise in delivering better economic and patient safety benefits.
  • Take the lead in ensuring customers are utilizing only approved reprocessing accessories while reprocessing Pentax Medical endoscopes.
  • Conduct Pentax Medical approved presentations to fellows and thereby engage, educate, and develop future Pentax Medical champions.
  • Plan, develop, and coordinate ongoing clinical in-service education programs for Territory Managers and customers
  • Introduce cost saving educational programs and provide solid after-sales support that builds confidence and ensures loyalty from our customers.
  • Foster a supportive educational approach with hospital (facility) leadership and staff to assess current educational needs and develop a plan to satisfy those needs.
  • Travel to customer facilities with Territory Managers to conduct on-site training and re-training to insure proper handling and reprocessing of Pentax Medical instruments.
  • Assist Territory Managers with product demos on a regular basis and serve as a resource for them whenever possible.
  • Maximize profitability of service contracts by aggressively responding to all over utilized service situations with additional training and in-servicing of our Territory Managers and customers.
Requirements of the Customer Experience Representative:
  • Bachelor's degree in area of specialty or least 3 years of experience in the sales/clinical field.
  • Familiarity with a variety of the field's concepts, practices, and procedures.
  • Must be able to travel within set territory and be willing to travel nationally or internationally when necessary.
  • Ability to manage difficult, emotional customer situations by tracking problem accounts and escalating to management when necessary to ensure customer satisfaction.
  • Must have excellent communication and follow up skills.
  • Must have excellent computer skills, fluent in Microsoft Word, Excel and Power Point.
It is the ongoing policy and practice of PENTAX Medical to provide equal opportunity in employment to all employees and applicants. No person shall be discriminated against in any condition of employment because of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

It is the ongoing policy and practice of PENTAX Medical to provide equal opportunity in employment to all employees and applicants. No person shall be discriminated against in any condition of employment because of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. PENTAX Medical is an Equal Opportunity Employer, Gender/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Medical Technology

SALARY

$77k-103k (estimate)

POST DATE

05/23/2024

EXPIRATION DATE

07/22/2024

WEBSITE

pentaxproducts.com

HEADQUARTERS

Montvale, NJ

SIZE

<25

INDUSTRY

Medical Technology

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The following is the career advancement route for Customer Experience Representative positions, which can be used as a reference in future career path planning. As a Customer Experience Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative. You can explore the career advancement for a Customer Experience Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Experience Representative job description and responsibilities

Collaborated with various team members across departments to problem solve and exceed customer expectations.

02/09/2022: Asheville, NC

Customer experience representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.

03/04/2022: Augusta, GA

Customer experience representative document their exchanges with clients, often using customer relationship management software.

02/20/2022: Atlantic City, NJ

They generally need to know how to create and update tickets and how to search for customer records.

12/25/2021: New Bedford, MA

Customer service representative listen to or read about customer problems and suggest solutions.

02/09/2022: Allentown, PA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Experience Representative jobs

Customer service representatives must have distinct personalities.

02/05/2022: Norwich, CT

Most customer service representative jobs require candidates to complete on-the-job training.

02/13/2022: Burlington, VT

Customer service representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.

02/15/2022: Appleton, WI

The person needs to know when to ask for referrals or reviews from customers.

01/29/2022: Winston Salem, NC

Customer experience representative must be patient and polite, especially when dealing with difficult or angry customers.

12/27/2021: Baltimore, MD

Step 3: View the best colleges and universities for Customer Experience Representative.

Butler University
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