3 Jobs in Mc Lean, VA
Remoteworker Us is Hiring a Remote Customer Service Representative (REMOTE)
VIATEQ Corporation is recruiting for a Customer Service Representative / Call Center Agent to support our clients. In this role, you will respond to inbound calls, document details of your conversation, and use scripts and other resources to guide conversations.
Important Information
- This role for government clients will require your ability to obtain a public trust entry of duty security clearance.
- Demonstrate a strong customer focus rooted in empathy
- Maintain sufficient reliable private internet connection, not supplied by use of cellular data with the ability to hardwire via ethernet cable
- Proficiently utilize online reference materials relating to the program to provide confident, accurate, and efficient information
- Utilize technical systems, effectively and efficiently, including desktop, call center specific phone systems and the internet
- Meet department quality assurance standards and metrics
- Educate and answer questions from customers, providing the most up-to-date information about the program
- Follow protocol and to apply sensitivity and discretion in handling confidential information
- Minimum High School Diploma or GED
- Strong computer skills
- Ability to pass language knowledge assessment
- Strong internet connection due to the remote nature of this role
- Bilingual or Multilingual
- Previous experience as a Customer Service Representative
- Previously cleared for a Public Trust Entry of Duty Clearance Level (Government Clients Only)
- Licenses in Insurance, Healthcare, and/or Finance sectors
- Previous experience with FEMA Call Center
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Summary
Full Time
$43k-54k (estimate)
05/31/2024
06/23/2024
The job skills required for Customer Service Representative (REMOTE) include Customer Service, Call Center, Empathy, Quality Assurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (REMOTE). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (REMOTE). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative (REMOTE) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (REMOTE), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (REMOTE). You can explore the career advancement for a Customer Service Representative (REMOTE) below and select your interested title to get hiring information.
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