Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

Duties:
- Communicate with customers via phone, email, and chat to assist with inquiries and issue resolution
- Conduct outbound calls to follow up on customer concerns and feedback
- Utilize strong phone etiquette skills to ensure positive customer interactions
- Perform data entry tasks accurately and efficiently
- Analyze customer needs and recommend appropriate products or services
- Upsell products or services to enhance the customer experience
- Provide support in Spanish or other languages for multilingual customers

Qualifications:
- Previous experience in a customer service role preferred
- Bilingual proficiency in Spanish is a plus
- Strong communication skills, both verbal and written
- Ability to analyze information and solve problems effectively
- Familiarity with sales techniques and upselling strategies
- Excellent phone etiquette and active listening skills
- Proficiency in data entry and navigating computer systems

This position offers competitive pay, opportunities for career growth, and a supportive team environment. If you are a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity as a Customer Service Representative.

Job Type: Part-time

Pay: $22.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 10 years
• 11 years
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Lynbrook, NY 11563: Relocate before starting work (Required)

Work Location: In person