3 Jobs in Laurel, MD
SharpHeads is Hiring a Service desk technician Near Laurel, MD
Service Desk Technician Level I
Laurel, Maryland
Full Time Permanent
Duties : The Service Desk Technician Level I perform a wide variety of tasks including the provision
of front-line problem isolation and resolution services to Information Services' customers. In addition,
activities, computer system backups, restart / recovery of system processes, archiving of system tapes
and monitoring system and network performance.
Education : Associate degree in Information Technology or related field required; Information
Technology certifications can be substituted for Associate degree; Bachelor’s degree in Information
Technology or related field preferred.
General Experience : Two (2) years of experience in Help Desk or IT support role required; Strong
time management and communication skills to support growing business function; Experience with
Apple, Android and Window device preferred. ITIL V3 Foundation Certification preferred.
Specialized Experience : Experience in IT Service Management (ITSM) principles; Experience with
working with SCCM and ServiceNow.
Last updated : 2024-05-18
Job Summary
Full Time
$58k-72k (estimate)
05/20/2024
08/19/2024
The job skills required for Service desk technician include Help Desk, IT Support, Service Desk, Computer Systems, Communication Skills, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service desk technician positions, which can be used as a reference in future career path planning. As a Service desk technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service desk technician. You can explore the career advancement for a Service desk technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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A help desk technician responds to customer queries to provide technical assistance.
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A good help desk technician has the right balance of knowledge, communication skills, and patience.
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Service Desk Technician support technology customers via phone, online and occasionally on-site.
03/29/2022: Chattanooga, TN
Service Desk Technician need a deep understanding of computer hardware and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
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As technology changes, so too will the role of the service desk.
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Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
02/15/2022: Las Cruces, NM
As businesses grow, their need for competent help desk support will grow.
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Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
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Step 3: View the best colleges and universities for Service Desk Technician.
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