Full Job Description

Trusted Mortgage Capital is looking for a Junior Loan Processor to assist senior processors with loans. This is an entry level position with plenty of room to grow with talented processing veterans.

This is an ideal position if you are:

• Organized and capable of Multi-Tasking
• Detail Oriented and Technically Savvy
• Able to Communicate both Verbally and in Writing.
• Goal Oriented and Objective
• Capable of performing simple Financial Calculations
• Possess High Interpersonal and Critical Thinking skills
• Self-Motivating

Responsibilities:

• Communicate with Account Executive, Broker, Underwriter, Funder, Doc Drawer as required to ensure all parties are aware of loan status and any outstanding requirements ensuring quality customer service experience and adherence to established guidelines.
• Responsible for customer contact over the phone and scheduling or collecting essential loan documents.
• Track all requested documents.
• Review documentation for completeness and identify any discrepancies.
• Work closely with the Sales and Processors to achieve a high level of efficiency and customer service.
• Review bank statements and calculate deposits as well as calculate various other types of income.
• Answer various types of questions from customers with the ability to direct the customer to the appropriate resource for resolution.

Relevant Skills:

CUSTOMER SERVICE SKILLS: Using excellent customer service skills which includes maintaining a good attitude, taking ownership of meeting customer needs, going the “extra mile” for customers, demonstrating a commitment to sharpening skills through education and training, using positive communication, and looking for opportunities to respect customers’ time and schedules.

COMPUTER SKILLS: Proficient in Microsoft Office (i.e. Word, Excel, Outlook, PowerPoint).

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift

Work Location: In person