HearUSA is a leader in hearing health. We are on a mission to make hearing care simpler and more accessible than ever before, setting a new standard in modern hearing care. Our hearing center teams change lives by giving clients easy access to advanced hearing technology and outstanding care. We are taking a stand and reducing the stigma around hearing loss. HearUSA is committed to our mission to change one million more lives in the next five years through Simply Excellent Hearing Care. As professionals, we’re redefining delivery of hearing care and helping more people take charge of their hearing health. We draw on the expertise and hearing care services of more than 360 hearing centers across the U.S. HearUSA is also part of the WS Audiology (WSA) family, a global leader with over 11,000 employees in 125 markets and 2 global headquarters.

We’re adding a Full-Time, Permanent Client Care Coordinator to our growing team

What it’s all about:

As a Client Experience Specialist, you are passionate about the hearing healthcare of our clients. You will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and prioritize Simply Excellent Hearing Care.

What’s in it for you?

Attractive compensation package with monthly bonus opportunities

• Benefits starting on the first of the month following a full 30 days of employment
• 401k program employer matching
• Substantial PTO along with paid company holidays
• Educational Assistance
• Mentorship and professional development opportunities

What you will do:

• Maintain client charts and ensure information is up to date
• Use current client care scheduling systems to enter client information, transactions, appointment tracking and scheduling
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements.
• Maintains a clean, inviting, and friendly environment
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions

What we are looking for:

• High School Diploma or equivalent
• Experience in customer service and office administration
• Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers 
• Proficiency with computers including scheduling software and MS Office
• Strong multi-tasking, organization, and time-management skills

A Place to Grow your Career:

• Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. It also means creating space for your voice, sharing knowledge, and learning from peers as we build culture and community together.
• A structure of field support for your hearing center
• A professional development team of dedicated Regional Training Managers
• Continuing education, LinkedIn Learning & licensing reimbursement
• Career advancement pathways such as Hearing Care Provider and Client Experience Specialist Team Lead, Hearing Care Provider Advisory Board member, or District Manager
• Paid externships and a Hearing Instrument Specialist Trainee program

Pays :$20hr

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Vision insurance

Healthcare setting:

• Medical office

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to Relocate:

• La Mesa, CA 91942: Relocate before starting work (Required)

Work Location: In person