Required:
* Utilize basic computer skills, operate a keyboard
* Maintain a current Oregon driver's license and an acceptable driving record, operate a motor vehicle in the performance of duties
* Reasonable knowledge of the community and social and economic resources available to low-income and elderly individuals
* Form and maintain effective relationships with low-income families, to analyze and interpret a family's housing situation
* Clearly and concisely express self orally and in writing
* Maintain a professional attitude and respect the confidentiality of sensitive information
* Remain calm, objective and understanding under angry and/or verbally abusive, hostile situations
* Apply creativity
* Employ deductive, inductive and cognitive reasoning
* Maintain punctual and regular attendance

Summary:
Under supervision of the Property Manager, manages the flow of information for the various programs.

Duties Include:
* Comply with all approved policies and procedures, federal regulations and state statutes as they relate to the various programs
* Greet all visitors to the building
* Dispense applications for the various programs
* Answer incoming telephone calls and route calls appropriately
* Schedule appointments for the caseworkers
* Monitor general email in-box
* Enter all completed applications on the appropriate waiting list, make a physical file, and maintain all correspondence for the file
* Perform background, credit, criminal and parole/probation checks as requested
* Serve as liaison between employer and general public, maintaining contacts personally or by telephone, referring people to other agencies when appropriate; answer general questions about programs
* Accept rent payments and generate appropriate receipt
* Keep waiting room clean and orderly
* Keep blank forms racks stocked
* Post out-going main and insure it goes out every day
* Assist caseworkers in investigating potential program abuse
* Assist in the process of getting landlords paid at the end of each month
* Assist with ordering supplies
* Provide backup and support to coworkers
* Establish and maintain professional and effective working relationships with customers, coworkers and other agencies
* Perform other related duties as assigned

Job Type: Full-time

Pay: $18.56 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift

Ability to Relocate:

• Klamath Falls, OR: Relocate before starting work (Required)

Work Location: In person