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Customer Service Representative

Sila Services

Kingston, NY | Full Time

$41k-51k (estimate)

1 Week Ago

Customer Service Representative

Sila Services Kingston, NY

$41k-51k (estimate)

Full Time 1 Week Ago

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Sila Services is Hiring a Customer Service Representative Near Kingston, NY

$18 - $24 an hour

Customer Service Representative --

A reputable home service company that services Kingston, NY and a 25 mile radius around our office, is searching for experienced Customer Service Representatives to work as the primary liaison between our customers and our field staff and sales professionals. Their mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences.

They are responsible for the following:

Maintaining high level of productivity.

Managing incoming calls and customer service inquiries.

Generating sales leads that develop into new customers.

Identifying and assessing customers’ needs to achieve satisfaction.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer issues.

Obtaining product knowledge so that you can answer questions.

Processing orders, forms, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communication with colleagues as necessary.

Ensure customer satisfaction and provide professional customer support.

The ideal Customer Service Representative must have:

The ability to work Monday through Friday.

Excellent communication, organizational, and interpersonal skills.

Ability to stay calm when customers are stressed or upset.

Encouraging and motivating personality.

A polished and professional demeanor.

Self-motivation and discipline.

An ambitious and competitive nature.

Highly evolved customer service skills.

A working knowledge of Microsoft office and computer savvy competence.

The eligible Customer Service Representative will receive:

Competitive hourly wage

Benefits: Medical, Dental, and Life Insurance.

Monthly bonuses/commissions.

Special bonuses throughout the year.

401(k) with company match.

Comprehensive, paid training.

On-going training and mentorship.

Free access to Fitness Center.

Requirements:

Minimum of 3 years of professional customer service experience.

Availability to work Monday through Friday from 7:30am to 6:00pm. Weekends would be 7:30am – 4:30pm.

EOE F/M/V/D

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Shift:

8 hour shift

Weekly day range:

Monday to Friday

Weekends as needed

Work setting:

In-person

Experience:

Call center: 3 years (Required)

Work Location: In person

Job Summary

JOB TYPE

Full Time

SALARY

$41k-51k (estimate)

POST DATE

05/25/2024

EXPIRATION DATE

07/24/2024

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The job skills required for Customer Service Representative include Customer Service, Call Center, Microsoft Office, Customer Satisfaction, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.