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Technical Support Associate

Super Micro Computer, Inc.

Jersey, NJ | Full Time

$72k-91k (estimate)

1 Month Ago

Principal Database Engineer (DB2)

DTCC Candidate Experience Site

Jersey, NJ | Full Time

$167k-203k (estimate)

1 Month Ago

Field Engineer

Insphire

Jersey, NJ | Full Time

$86k-104k (estimate)

6 Months Ago

Technical Support Associate

$72k-91k (estimate)

Full Time | Wholesale 1 Month Ago

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Super Micro Computer, Inc. is Hiring a Technical Support Associate Near Jersey, NJ

Job Req ID: 22732

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is looking for a stellar Technical Support Associate to support our Global Service network and help build a world class field engineering organization. This is a full time position within the Supermicro Global Service team in East Coast. It requires the ability to work flexible hours in a datacenter environment and SMC office (in NJ) resolving customer tickets. Candidate should be flexible to rotate shifts.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):
• Provide technical support over phone and/or web to customers on hardware and software issues

Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
Determines requirements and/or root cause of technical issues by working with customers
Answers inquiries by clarifying desired information; researching, locating, and providing information
Perform hands-on work on servers and computers/networking equipment
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
Fulfills requests by clarifying desired information; completing transactions; forwarding requests
Ensure escalation situations are managed and corrected quickly and professionally
Drive customer satisfaction through service excellence
Work with other engineers, account managers and developers
Provide and contribute information such as fault triage and training materials
Attend and complete all required training and certification exams
Learn to be proficient in service and repair of all systems (current, new, and updates)

Travel is required (up to 25%)

Qualifications:

Associate's degree preferred; Bachelor's degree in engineering is a plus
Hands-on experience with servers (Supermicro, EMC, DELL, HP) is preferable
Experience in talking with customers to defuse situations
Background in web development is a big plus
Can navigate Linux would be a plus
Network experience such as setting up a home network with port forwarding
Able to travel 15 days or more per year upon operational need

Salary Range

$64,000 - $112,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$72k-91k (estimate)

POST DATE

04/22/2023

EXPIRATION DATE

06/20/2024

WEBSITE

supermicro.com.tw

HEADQUARTERS

SAN JOSE, CA

SIZE

3,000 - 7,500

FOUNDED

1993

TYPE

Public

CEO

CHARLES LIANG

REVENUE

$3B - $5B

INDUSTRY

Wholesale

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SuperMicro designs, develops and sells application-optimized server systems, workstations and GPU systems.

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The following is the career advancement route for Technical Support Associate positions, which can be used as a reference in future career path planning. As a Technical Support Associate, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Associate. You can explore the career advancement for a Technical Support Associate below and select your interested title to get hiring information.