Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services.

Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you.

If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

Summary

The Client Support Specialist is a pivotal member of the HPOS Implementation Support team. Working closely with Sales and the Implementation team members, the role is responsible for managing and communicating on the overall Implementation process with the end merchant.

They will also work closely with Sales Reps to answer any questions regarding status updates or escalations, as needed. The onboarding specialist must be able to communicate effectively, problem solve onboarding issues, and leverage multiple systems / tools in order to effectively perform their role.

Job Details

Knowledge / Skills / Ability

Answer questions regarding the onboarding process including, but not limited to, team member assignment, next steps, and what to expect.

Initiate work projects for the Implementation production teams.

Work closely with the Implementation team to monitor status of all projects, identify stuck projects, communicate accordingly and provide reporting as needed.

Experience with Salesforce, Trello, and / or Basecamp software is a plus.

Qualifications :

High level of proficiency in Microsoft Office and G Suite Applications

Self-starting personality; ability to accurately prioritize and manage responsibilities for multiple groups and hierarchy levels simultaneously

Ability to identify problems and process gaps, solve for same, and present facts and recommended solutions; constantly seeks process improvement

Excellent verbal and written communication skills, with the ability to quickly gauge the most appropriate way to relay information at all levels (including external to the group / company)

Write precise, detailed, clear emails with good grammar

Be very client-focused, delivering amazing experiences to our clients and teams

Meticulous and detail-oriented and consistently accurate

Extremely thorough research skills; ability to confidently, professionally, and assertively relay facts and positions on various issues to customers

Level : Works effectively with limited supervision; standard instructions and procedures are defined; work is varied and requires analysis and decision making to determine process flow;

refers to manager or supervisor for guidance and support when needed; encounters unique issues that are varied.

We are an EOE F / M / D / V.

Global Payments, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status.

Those applicants requiring reasonable accommodation to the application and / or interview process should notify a representative of the Human Resources Department.

Disclaimer : The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.

LI-Onsite

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Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and / or interview process should notify a representative of the Human Resources Department.

Last updated : 2024-05-16