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Customer Account Representative
$61k-80k (estimate)
Full Time | Durable Manufacturing 2 Months Ago
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Safran Electronics and Defense (IDD Aerospace) is Hiring a Customer Account Representative Near Irvine, CA

Summary of Job Purpose:Coordinate Customer Account activities across functional disciplines to achieve an excellent customer experience. Manage performance against customer requirements in accordance with contract obligations, terms and conditions. Ensure timely and effective customer communications internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery expectations.Essential Duties and Responsibilities:• Functions as primary focal point of contact for assigned customer related inquiries and represents the voice of the customer within the facility• Performs review of all quotes and orders (new and return) for customer requirements to ensure that documents are processed per negotiated requirements including importing and exporting regulations.• Processes quotes and orders (new and return) into the ERP system and/or other support databases. Accountable for ensuring demand alignment and accuracy of data.• Proactively seeks to increase product knowledge by working with planners, buyers, quality, and manufacturing engineering in order to improve overall customer service.• Updates customer's supplier web-based purchasing system, ensuring requirements are fulfilled on time. Interface with customer to mitigate exceptions to meeting customer requirements.• Ensures compliance with all export control regulations- ITAR.• Provides continuous feedback to the customer on quote and order status (backlog reports, portal updates, reschedule notices, verbal and written communication).• Supports pricing, delivery, administrative requirements and conditions, ensuring compliance with Safran policies, terms and conditions from proposal through shipment.• Supports the internal activities of Customer Service in achieving customer commitments.• Supports Customer Metrics by providing relevant supporting data (OE and associated data), as well as create root cause corrective action plans to improve.• Develops, leads, and participates in Continuous Improvement initiatives to support the business in achieving our goals.

Qualifications:

Required Competencies: Education / Experience: • Bachelor's degree • More than 5 years of related work experience in manufacturing or distribution with strong customer service & problem solving skills; Or a combination of education and related experience • Must be authorized to work in the United States without company sponsorship • This position requires use of information or access to hardware, which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. citizen, U.S. permanent resident (i.e. green card holder), political asylee or refugee Skills and Abilities: • Computer Skills: Excel, MS Outlook, Word, MRP Systems (e.g., SAP) • Positive attitude • Creative problem solving • Highly effective team player and relationship builder • Attention to detail with good accuracy • Adaptability in a fast paced and complex organization • Organizational skills, disciplined in following-up • Ability to learn and apply new and complex concepts • Ability to follow detailed work instructions Preferred Experience • Customer service experience in a manufacturing environment • Experience in the aerospace industry Physical Requirements (Office): • While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. • The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. • The noise level in the work environment is usually quiet.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$61k-80k (estimate)

POST DATE

04/14/2024

EXPIRATION DATE

04/11/2026

WEBSITE

safran-electronics-defense.com

HEADQUARTERS

PARIS, ILE-DE-FRANCE

SIZE

3,000 - 7,500

FOUNDED

1989

CEO

MARTIN SION

REVENUE

$1B - $3B

INDUSTRY

Durable Manufacturing

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The following is the career advancement route for Customer Account Representative positions, which can be used as a reference in future career path planning. As a Customer Account Representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Account Representative. You can explore the career advancement for a Customer Account Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Account Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Account Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Account Representative job description and responsibilities

They generally work on the sales and customer service team where they build and maintain relationships with new and existing clients.

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Account representatives are often responsible for nearly all aspects of maintaining long-lasting client relationships.

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Prospecting, making presentations and closing sales on new client accounts and continuing to service the accounts after the sale.

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Account Representatives close sales, build relationships with new clients and sustain long-term relationships with existing clients.

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Sales representatives must build relationships with clients to maintain their account and continue to sell renewals or additional products or services.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Account Representative jobs

Ability to use positive language.

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Have a clear escalation pathway.

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Provide Customer Service Training.

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Provided outstanding customer service, developed strong customer relationships and supported the Cash Office team.

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Soft skills are necessary for almost every responsibility an account representative has.

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Step 3: View the best colleges and universities for Customer Account Representative.

Florida Southern College
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