Job Summary:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to clients.

Responsibilities:
- Handle inbound and outbound customer calls professionally
- Assist customers with inquiries, orders, and issue resolution
- Utilize sales techniques to promote products or services
- Maintain accurate customer records through data entry
- Upsell products and services to increase revenue
- Analyze customer feedback to improve service quality

Qualifications:
- Excellent phone etiquette and communication skills
- Proficiency in English; proficiency in Spanish is a plus
- Strong customer service orientation with the ability to handle challenging situations
- Experience in outbound calling and sales preferred
- Multilingual abilities are advantageous
- Proficient in data entry and computer systems

This position offers opportunities for career growth and development within a dynamic team environment. If you are passionate about delivering top-notch customer service and have the skills required, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Experience level:

• 2 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• City of Industry, CA (Preferred)

Ability to Relocate:

• City of Industry, CA: Relocate before starting work (Required)

Work Location: In person