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Description
SUMMARY
Enters customer information in customer database. Assists in the analyses of direct mail, group sales, special events, and guest relations reports to identify programs and activities that support and enhance customer loyalty.
Assists with the installation and maintenance of electronic gaming machines.
ESSENTIAL DUTIES AND RESPONSIBILITES
1. Generates excitement and provides personal attention to customers; anticipates customer needs or customers in need of service.
2. Interacts with customers and responds to requests and helps in resolving customer issues.
3. Knowledge of casino promotions and helps with daily promos (announcing promotions); informs guests of current and future promotions and how they can participate.
4. Understands how all gaming machines are played and communicates in an effective manner how to play each game to customers requiring assistance.
5. Distributes promotional items such as coupons, gifts or generic player cards to customers.
6. Introduces and promotes Players Club by explaining its benefits and how to join; assists players with membership applications.
7. Informs players of locations of customer service booths, promotion areas, and how to spot employees working the floor;
knows location of all facilities within casino to assist guests in finding them.
8. Develop basic Troubleshoot and repair electronic gaming machines and related equipment to the common component level.
9. Maintain proper documentation of department repair logs, shift logs, daily shift reports, lock and / or key logs.
10. Safely and effectively operate shop equipment including hand tools, soldering equipment and some electronic test equipment.
11. Maintain security of equipment, records, funds, locks and keys.
12. Consistently follow machine entry procedures and repair procedures in order to proactively identify or prevent future equipment problems.
13. Effectively interpret Electronic Game machine conditions by use of self-diagnostic and troubleshooting techniques and from there can perform repairs and correct line failures.
14. Assist special projects and machine moves as assigned.
15. Responds to floor calls in an expeditious manner and spend enough time on the floor to be familiar with operational issues.
17. Additional duties as assigned.
Position Requirements
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION
High School Diploma.
EXPERIENCE
1 year customer service experience in a fast paced environment required; casino industry preferred.
Gaming License Must obtain and maintain a Gaming License.
Last updated : 2024-05-04
Full Time
$30k-37k (estimate)
03/25/2024
06/21/2024
The job skills required for Customer service representative include Customer Service, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.