Description :

A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice.

Practice Secretaries report to a Clinical Coordinator.

Essential Duties and Responsibilities :

Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual.

Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.

• Promotes a sense of team work through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation.
• Checks out patients in the computer prior to the end of each day and enters requested follow-up, referral, and / or X-file appointments upon check-out.

Reviews After Visit Summary instructions with patient as needed.Prints additional labels as needed.

• Responsible for early am chart preparation and other opening / closing procedures.
• Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by e : mail or staff message.

Qualifications and Requirements :

• High School Diploma or GED
• At least one year in a medical office setting
• Demonstrated personal computer skills in a Windows environment required. Medical Terminology preferred
• Bilingual Spanish skills required

Last updated : 2024-05-21