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Join Our Stellar Team at Castalia Systems!
Are you ready to skyrocket your career with us? We're on the lookout for ambitious individuals who are eager to make their mark in a diverse and thriving environment.
At Castalia Systems, we're not just another company – we're a certified Woman Owned Small Business (WOSB) and Small Disadvantage Business (SDB) committed to excellence since 2011. Join us in delivering top-tier solutions to the dynamic Defense and Intelligence sector.
As valued members of our team, we prioritize your well-being. Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, 401k matching, generous PTO, paid holidays, professional training opportunities, and even pet insurance to ensure your furry friends are cared for too.
Castalia Systems is seeking a Help Desk Technician in the Camp Smith, HI area.
A Help Desk Technician will serve as a technical expert in Command and Control, Communications, and Cyber (C4) support, offering Tier 1 troubleshooting assistance for HQ executive community members and Flag/General (FOGO) communications. This role encompasses providing communication solutions, distinguished visitor support, and command-level special event assistance. Reporting on outages affecting HQ, FOGO, and Joint Operations Center (JOC) operations is also a crucial aspect of the position. As part of the help desk team, the contractor contributes to managing the customer service desk, ensuring a single point of contact for all ADP (Automated Data Processing) hardware, software, and networking issues.
A qualified candidate will perform the following duties and responsibilities, but are not limited to:
Security Clearance Requirement:
Active/current Secret clearance is required.
Required Qualifications:
Preferred Qualifications:
Castalia Systems is an equal employment opportunity and affirmative action employer and strives to comply with all applicable laws prohibiting discrimination based on race, color, creed, sex, sexual orientation, age, national origin, or ancestry, physical or mental disability, veteran status, marital status, HIV-positive status, as well as any other category protected by federal, state, or local laws. All such discrimination is unlawful, and all persons involved in the operations of the company are prohibited from engaging in this type of conduct.
Full Time
IT Outsourcing & Consulting
$63k-79k (estimate)
03/13/2024
03/06/2025
castaliasystems.com
TAMPA, FL
50 - 100
2011
LINDSEY BRITT
$10M - $50M
IT Outsourcing & Consulting
The job skills required for Help Desk Technician include Help Desk, Troubleshooting, Customer Service, Networking, Microsoft Office, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.