Works with business partners in Treaty, CAD, and Claims to deliver distinctive customer service that builds and maintains strong customer relationships and creates differentiation in the market.

Executes the Claims Customer and Account Management Model. Creates and implements the Claims Value Proposition by engaging with business partners and Claims leaders to ensure customer-specific issues and / or opportunities are identified and resolved.

Owns all facets of Claims Escalation Model and proactively identifies and responds to unique or emerging opportunities in the market.

Participates in sales and marketing activities that lead to increased growth and revenue. Oversees the performance and execution of Claims Customer and Account Managers to ensure the team follows the terms of Claims Service Pledge.

Qualifications :

Bachelor’s Degree required, preferably in a relevant field

10 years of experience with insurance claims adjusting and / or management

Leadership and management experience preferred

Customer Service or Sales and Marketing experience preferred

Strong leadership skills

Strong problem solving skills

Good prioritization skills

Project management skills

MS Microsoft (Excel, PowerPoint and Word)

Ability to multi-task

Strong relationship building skills

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see

Last updated : 2024-05-21