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Works with business partners in Treaty, CAD, and Claims to deliver distinctive customer service that builds and maintains strong customer relationships and creates differentiation in the market.
Executes the Claims Customer and Account Management Model. Creates and implements the Claims Value Proposition by engaging with business partners and Claims leaders to ensure customer-specific issues and / or opportunities are identified and resolved.
Owns all facets of Claims Escalation Model and proactively identifies and responds to unique or emerging opportunities in the market.
Participates in sales and marketing activities that lead to increased growth and revenue. Oversees the performance and execution of Claims Customer and Account Managers to ensure the team follows the terms of Claims Service Pledge.
Qualifications :
Bachelor’s Degree required, preferably in a relevant field
10 years of experience with insurance claims adjusting and / or management
Leadership and management experience preferred
Customer Service or Sales and Marketing experience preferred
Strong leadership skills
Strong problem solving skills
Good prioritization skills
Project management skills
MS Microsoft (Excel, PowerPoint and Word)
Ability to multi-task
Strong relationship building skills
At The Hartford Steam Boiler, a subsidiary of Munich Re, we see
Last updated : 2024-05-21
Full Time
Insurance
$97k-131k (estimate)
05/22/2024
08/20/2024
HARTFORD, CT
1,000 - 3,000
2009
GREGORY BARATS
$500M - $1B
Insurance
The job skills required for Customer account manager include Customer Service, Account Management, Leadership, Customer Relationship, Problem Solving, Project Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer account manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer account manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer account manager positions, which can be used as a reference in future career path planning. As a Customer account manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer account manager. You can explore the career advancement for a Customer account manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Account Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Account Manager job description and responsibilities
A good Account Manager must be customer focused to build trust with customers.
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Manage the collections process while acting as a customer counselor by discussing benefits of timely lease agreement renewal payments.
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Providing technical support to customers before and after-sales.
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Stimulated customer retention through engagement of new group administration and establishing accuracy and completeness.
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The Customer Account Manager will lead the upsell and renewal strategy within a defined territory.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Account Manager jobs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
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Schedules customer meetings and travels to customer locations as required.
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Think about the skills needed to handle an angry customer.
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Establish a dynamic team, and restructure as appropriate.
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Upsells should align with customer goals.
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Step 3: View the best colleges and universities for Customer Account Manager.