The Senior Sales Operations Analyst at Dragos will work as a key part of the Sales Technology team to support all sales tools and systems that are used throughout the business. This role will function as an administrator of Salesforce.com and CPQ and complete business objectives by gathering and developing business requirements and converting those requirements into solutions to improve the function and performance of the systems and tools our teams rely on.

• Develop and maintain the Dragos Salesforce and CPQ instance
• Function as the subject matter expert for CPQ to the rest of the organization
• Troubleshoot and resolve any errors or issues that occur with existing Salesforce or CPQ functionality.
• Partner with the various CPQ stakeholders to gather requirements for system enhancements and improvements and translate these requirements into solutions to improve the function and performance of CPQ.
• Implement best practices as it relates to the quote to order process as well as the associated requirements and approvals.
• Optimize the various points of automation and legacy processes currently built into our Salesforce and CPQ instance.
• Perform data backup and regular system updates as needed

• 5 years of Salesforce administration, release management, and deployment expertise
• Salesforce Admin and CPQ specialist certifications required
• Strong business analysis and functional experience
• Experience using Salesforce tools such as Flow and Process builder
• Experience with APEX coding a plus
• Strong working knowledge of Salesforce and CPQ processes including all standard objects and functionality
• Experience with other integrated GTM tools such as Clari, ZoomInfo, Hubspot a plus
• Strong attention to detail and outstanding time management and organization skills
• Strong business partnership mindset with the ability to effectively gather business requirements and translate gathered information into working solutions

• Base Salary: $105,000
• Competitive equity package
• Comprehensive benefits plan (medical, dental, vision, disability, life insurance, 401K with match)

Dragos is the Industrial Cybersecurity expert on a relentless mission to safeguard civilization. In a world of rising cybersecurity threats, Dragos protects the most critical infrastructure - those that provide us with the tenets of modern civilization - from increasingly capable adversaries who wish to do it harm. Devoted to codifying and sharing our in-depth industry knowledge of ICS/OT systems, Dragos arms industrial defenders around the world with the knowledge and tools to protect their systems as effectively and efficiently as possible. Founded by world-class industrial intelligence experts, Dragos has the industry's largest team of ICS/OT practitioners who have been on the front lines of the world's most significant industrial cyber-attacks.

Diversity, Equity, and Inclusion are core values at Dragos, and we are passionate about building and sustaining an inclusive and equitable working environment for all. We know that every member of our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and discover, design, and deliver solutions. Not only does a Diversity, Equity, and Inclusion focus enrich our environment and teams, but it is also critical to our success as we defend against adversaries all over the world. The broad range of ideas, experiences, and perspectives is critical to our success.

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.

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