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CS Erickson is Hiring a Service Account Manager Near Grand Haven, MI
About CS EricksonWe deliver insights, simplicity, and confidence in every interaction. From electrical engineering to AV equipment and installation, we pride ourselves on being your solutions partner. Going the extra mile is how we approach each and every project. Our expert craftsmen take pride in their quality installations. We treat each customer facility as if it were our own.
If you have an interest in being part of a team that’s working to forge new paths and find unique ways of improving people’s lives, we have a limited number of opportunities for select individuals. The culture is fast-paced, self-starting, and tremendously rewarding for those who enjoy an entrepreneurial mindset and workplace.
About The Role
AssistanceCS Erickson is committed to working with and providing reasonable accommodation to applicants with disabilities. CS Erickson will not discriminate against any qualified individual who can perform the essential functions of the job with or without a reasonable accommodation.
If you have an interest in being part of a team that’s working to forge new paths and find unique ways of improving people’s lives, we have a limited number of opportunities for select individuals. The culture is fast-paced, self-starting, and tremendously rewarding for those who enjoy an entrepreneurial mindset and workplace.
About The Role
- As a Service Account Manager, your primary responsibility will be to establish and maintain strong relationships with electrical service contractors, ensuring customer satisfaction and driving business growth. You will serve as the main point of contact between the company and its clients, providing them with exceptional support, addressing their needs, and promoting the company's products and services. Your role will play a critical part in achieving sales targets, expanding the client base, and maximizing revenue opportunities.
- Develop and nurture long-term relationships with existing electrical service contractor clients.
- Understand and anticipate their needs, concerns, and preferences to offer tailored solutions.
- Regularly communicate with clients to provide updates on products, services, and promotions.
- Respond promptly to client inquiries and resolve any issues or challenges that arise.
- Identify and pursue new business opportunities within the electrical service contractor market.
- Actively seek out potential clients and conduct sales presentations and meetings.
- Collaborate with the sales team to create strategies for acquiring new accounts.
- Meet and exceed sales targets set by the company management.
- Develop and execute sales plans to achieve business objectives.
- Negotiate contracts and pricing agreements to ensure mutually beneficial outcomes.
- Provide accurate sales forecasts and reports to the management team.
- Stay up-to-date with the company's products, services, and industry trends.
- Promote and demonstrate the value of the company's offerings to electrical service contractors.
- Identify opportunities for cross-selling and upselling additional products or services.
- Coordinate with internal teams to ensure timely and efficient delivery of products and services.
- Address and resolve customer complaints in a professional and effective manner.
- Conduct training sessions or webinars to educate clients on product features and usage.
- Monitor industry trends, competitor activities, and market developments.
- Gather insights from clients to provide feedback to the product development and marketing teams.
- Assist in developing and managing the annual account management budget.
- Provide input for forecasting sales and revenue projections.
- Journeyman or Master Electrical license
- Bachelor’s degree in business, Sales, Marketing, or a related field.
- Proven track record in sales and account management, preferably in the electrical services industry.
- Strong understanding of electrical products, services, and applications.
- Exceptional communication and interpersonal skills.
- Ability to build rapport and maintain strong relationships with clients.
- Strong negotiation and problem-solving abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Willingness to travel to meet clients and attend industry events.
- 3-5 years of electrical field experience
- Projects up to $1,000,000
- Strong proficiency in software and tools (e.g., Accubid, McCormick, Bluebeam, Procore, Plangird) and Microsoft Office Suite
- Maneuvering on uneven ground and climb ladders
- Must be able to regularly lift and/or move up to 35lbs
- Must be able to work on feet for prolonged periods of time while using tools and perform repetitive actions that entail frequent bending and stooping
- Real-time Communication is key to success: We will communicate real-time to our team members and clients.
- Knowing our projects is key to success: Preplanning and continuous planning habits lead to success. We will preplan every project, every time, no exceptions.
- Responsiveness is key to our success: We will deliver on time on all commitments and approach every request with a sense of urgency. This is our differentiator.
- Accountability is key to our success: I have a clear understanding of what I am responsible for and will ensure I have enabled good routines and habits that ensure successful outcomes.
- We are professionals and will hold ourselves to the highest standards: The services and products we deliver will represent this belief. In return we will become role models for our youth, enhance our brand reputation and provide high value outcomes and exceptional experiences for our partners and clients.
AssistanceCS Erickson is committed to working with and providing reasonable accommodation to applicants with disabilities. CS Erickson will not discriminate against any qualified individual who can perform the essential functions of the job with or without a reasonable accommodation.
Job Summary
JOB TYPE
Full Time
SALARY
$78k-106k (estimate)
POST DATE
09/13/2023
EXPIRATION DATE
07/03/2024
WEBSITE
cserickson.com
HEADQUARTERS
Grand Haven, MI
SIZE
<25
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The following is the career advancement route for Service Account Manager positions, which can be used as a reference in future career path planning. As a Service Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Account Manager. You can explore the career advancement for a Service Account Manager below and select your interested title to get hiring information.
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