11 Jobs in Golden, CO
5 Senses Hospitality Management is Hiring a Guest Service Agent - Front Desk Near Golden, CO
- Provide guests and team members with professional, efficient, courteous and genuine hospitality
- Enthusiastically greets guests and properly checks them in; advising the guest on hotel amenities and local points of interest.
- Possesses strong computer skills and adaptability to learning new systems.
- Anticipates guest’s needs and offers services prior to the guest asking.
- Maintain the image of the hotel by appearing presentable and well groomed.
- Manages guest’s concerns appropriately and resolves issues to the guest’s satisfaction keeping business objectives in mind.
- Maintains an organized work area and ensures follow up is done as needed with both the guest and team member until issues are resolved
- As the primary guest contact, show patience and a willingness to help and support the guests with their requests.
- Be aware of the Guest Service Scores and understand role ensuring guest satisfaction.
- Attends all mandatory meetings and timely completes all required training.
- Previous Front Desk experience a plus
- High school diploma or equivalent
- Experience in customer service
- Desire to work in a fast paced and interactive environment
- Strong written and communication skills, additional language a plus
- Opportunity to grow your career and develop thru structured development programs
- Competitive Medical, Dental and Vision benefits
- Wellness and Commuter Stipend
- Vacation PTO Plan and Paid Sick Days
- 7 Paid Holidays
- Free nights at our hotels
- Monthly fun and recognition
- Daily Pay (RAIN)
Job Summary
Full Time
$28k-38k (estimate)
05/24/2024
06/19/2024
The following is the career advancement route for Guest Service Agent - Front Desk positions, which can be used as a reference in future career path planning. As a Guest Service Agent - Front Desk, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent - Front Desk. You can explore the career advancement for a Guest Service Agent - Front Desk below and select your interested title to get hiring information.
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