4 Jobs in Frederick, MD
I Link Communications Inc is Hiring a Help Desk Coordinator Near Frederick, MD
- Must be a US Citizen
- Public Trust
The Coordinator will provide a variety of front desk and administrative duties to ensure mission operations. Become an integral part of a professionally diverse team while working at an industry-leading organization.
Job Responsibilities
- Perform support services such as visitor access control, answering telephones, filing, faxing and copying documents, and ordering/receiving office supplies and equipment.
- Schedule IM/IT appointments for all in-processing and out-processing personnel.
- Communicate with personnel regarding appointment scheduling. Updating USAMMDA systems as employees progress through the process.
- Ensure new personnel complete the required training required to complete form DD 2875 and to ensure they can obtain their computer/laptop.
- Responsible for generating purchase requests (PRs) for supplies and services related to information technology support needs (software, hardware, ancillary components, or devices).
- Responsible for being the account liaison for the current USAMMDA cell phone contract. Assist with cell phone management and updating assets as required within the vendor’s web portal.
- Maintain and update equipment assignments within IM/IT database.
- Coordinate all meeting spaces, make conference room reservations, or send TEAMS meeting invites for IM/IT staff meetings.
- Answer telephones and take messages in the office. Turn help desk voice messages into help tickets in the help desk ticketing system.
- Monitor emails for taskers to distribute to the IM/IT team and collect responses, as required, to meet the suspense date.
- Complete the filing of property book forms and the in-processing checklists.
- Responsible for being the Telephone Control Officer (TCO) who manages desk phone extensions throughout USAMMDA and communicates changes with the local NEC to ensure information is kept accurate.
- Ensure proper electronic filing of documents and make any required updates to SOPs and IT guides based on requirements.
Job Summary
Full Time
$54k-66k (estimate)
06/09/2024
07/07/2024
The job skills required for Help Desk Coordinator include Help Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Coordinator positions, which can be used as a reference in future career path planning. As a Help Desk Coordinator, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Coordinator. You can explore the career advancement for a Help Desk Coordinator below and select your interested title to get hiring information.
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