Company Description

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always".

We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development.

Job Description

Link Solutions is seeking a Help Desk Coordinator to join our team in Frederick, MD. 

• Must be a US Citizen
• Public Trust

The Help Desk Coordinator will support the US Army's Medical Material Development Activity (USAMMDA) operations at Ft. Detrick, MD. The Coordinator will provide a variety of front desk and administrative duties to ensure mission operations.

Become an integral part of a professionally diverse team while working at an industry-leading organization. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.

Job Responsibilities:

• Perform support services such as visitor access control, answering telephones, filing, faxing and copying documents, and ordering/receiving office supplies and equipment.
• Schedule IM/IT appointments for all in-processing and out-processing personnel.
• Communicate with personnel regarding appointment scheduling. Updating USAMMDA systems as employees progress through the process. 
• Ensure new personnel complete the required training required to complete form DD 2875 and to ensure they can obtain their computer/laptop.
• Responsible for generating purchase requests (PRs) for supplies and services related to information technology support needs (software, hardware, ancillary components, or devices). 
• Responsible for being the account liaison for the current USAMMDA cell phone contract. Assist with cell phone management and updating assets as required within the vendor’s web portal.
• Maintain and update equipment assignments within IM/IT database.
• Coordinate all meeting spaces, make conference room reservations, or send TEAMS meeting invites for IM/IT staff meetings. 
• Answer telephones and take messages in the office. Turn help desk voice messages into help tickets in the help desk ticketing system.
• Monitor emails for taskers to distribute to the IM/IT team and collect responses, as required, to meet the suspense date.
• Complete the filing of property book forms and the in-processing checklists.
• Responsible for being the Telephone Control Officer (TCO) who manages desk phone extensions throughout USAMMDA and communicates changes with the local NEC to ensure information is kept accurate.
• Ensure proper electronic filing of documents and make any required updates to SOPs and IT guides based on requirements.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Qualifications

• US Citizen
• Must possess active Public Trust background security clearance.
• BA/BS Degree with (one) 1 year experience or two (2 ) years of relevant experience.
• Knowledge of Microsoft Operating System, Microsoft Office applications, and other common desktop applications.
• Knowledge in the support of various peripheral devices.

Preferred:

• Sharepoint experience related to site administration, optimization, and development.
• Experience working in a Department of Defense (DoD) environment.
• Knowledgeable in Army Network Enterprise Center operations.
• Ability to demonstrate strong attention to detail.
• Able to multitask, prioritize, and manage time efficiently.
• Strong interpersonal, written, and verbal communication skills.
• Excellent analytical, quantitative, and organizational skills.

Additional Information

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement incentive, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.