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Service Delivery Analyst
$72k-95k (estimate)
Contractor | Ambulatory Healthcare Services Just Posted
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Pan Asia Resources is Hiring a Service Delivery Analyst Near Franklin, TN

Location: Franklin, TN (Remote but needs to travel to Franklin, TN when needed (must be in commutable distance))
Immediate Joiners would be great.
the duration of this assignment will be 12 Months plus extensions.
Long term position divided between these 3 jobsDescription #1
  • Major Incident Management tracking using the ServiceNow ticketing system
  • Monitoring Service Alerts from cloud based off board server system
  • Incident triage, follow-up, and coordination up to resolution
  • CAB (Change Advisory Board) Facilitation and representation from US Market standpoint
  • Reporting of KPIs and for management review and decision making
Skills
  • Fluent Business English
  • Excellent Communication skill
  • 5 years of experience in IT application systems and/or management information systems support
  • ITIL(IT Infrastructure Library) foundation certification or same level of knowledge
  • Experience of using JIRA/Confluence, SNOW or any kind of ticketing system
Special Skill: Telematics, Azure, Ability to perform CLI on Linux environment

Job Summary

JOB TYPE

Contractor

INDUSTRY

Ambulatory Healthcare Services

SALARY

$72k-95k (estimate)

POST DATE

05/22/2024

EXPIRATION DATE

06/14/2024

WEBSITE

panasiagroup.net

HEADQUARTERS

CARY, NC

SIZE

50 - 100

TYPE

Private

CEO

MICHAEL J BRENEGAN

REVENUE

$10M - $50M

INDUSTRY

Ambulatory Healthcare Services

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About Pan Asia Resources

Pan Asia Resources specializes in business management consultant services.

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