Job Description. This position is responsible for providing exceptional customer service to external customers through various communication channels, including phone, email, and in-person interactions. The ideal candidate will possess excellent verbal and written communication skills, be able to work effectively in a team environment, and have the ability to learn and adapt quickly to new products and services. Key Responsibilities. Respond to c...
Job Description. Job Summary. The Director of Credit Risk, SBA Lending, is responsible for identifying and managing risk in the Bank's SBA portfolio from within the 2nd Line of Defense architecture. Responsibilities include review and challenge of work generated by the Loan Production and Credit Management functions (1st Line of Defense) plus monitoring and reporting on critical risk metrics tied to the origination of loans in the SBA portfolio. ...
Job Description. Job Summary. Responsible for maintaining the talent management systems which includes assisting with technology to manage effective programs/processes for retention, performance, and succession planning. Essential Functions. Provide support for software applications, including Workday and Work Human. Recommend improvements to procedures, and customer service enhancements. Prepare reports, presentations, and documentation as neede...
Locations: South Atherton Office, Centre Hall Office, Bellefonte Office. If you’re looking for a customer-centric, community-oriented bank, look to Northwest. We’re a bank that knows how important our people are, and it shows in everything we do. Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by w...
Job Description. Job Summary. Responsible for maintaining the talent management systems which includes assisting with technology to manage effective programs/processes for retention, performance, and succession planning. Essential Functions. Provide support for software applications, including Workday and Work Human. Recommend improvements to procedures, and customer service enhancements. Prepare reports, presentations, and documentation as neede...
Job Description. The Loan Support Supervisor is responsible for providing quality and efficient customer service to customers through the daily management of their team. The Supervisor oversees day-to-day operations of the Contact Center Customer Support and Loan Support teams through all delivery channels. The Supervisor will help train and motivate their team as they answer questions, handle complaints and provide support to internal and extern...
Job Description. Description. The Fraud Client Services Manager is a subject matter expert in fraud management, risk mitigation, and regulatory compliance. They will lead the team ensuring it operates in accordance with the approved and outlined SLAs and KPIs. They will also drive improvements in processes and manage high-level risk areas. You will actively work with your team to identify points of exposure and vulnerability, balancing this again...
Job Description. DESCRIPTION. As a Financial Center Assistant Manager, you will be responsible for assisting the Financial Center Manager in overseeing daily operations, managing staff, and ensuring exceptional customer experiences while providing leadership and assistance across various areas including individual goal achievement, employee development, customer service excellence, operational soundness, and relationship building. Essential Funct...
Job Description. Summer Associates function in Teller capacities to help support our offices during the summer months. Summer associates provide an excellent customer service experience by welcoming customers, efficiently processing banking transactions, resolving customer issues, and uncovering opportunities for referral to support our customers' financial needs. The Summer Associate will be required to travel to other branches within the area a...
Job Description. Summer Associates function in Teller capacities to help support our offices during the summer months. Summer associates provide an excellent customer service experience by welcoming customers, efficiently processing banking transactions, resolving customer issues, and uncovering opportunities for referral to support our customers' financial needs. The Summer Associate will be required to travel to other branches within the area a...
Job Description. Summer Associates function in Teller capacities to help support our offices during the summer months. Summer associates provide an excellent customer service experience by welcoming customers, efficiently processing banking transactions, resolving customer issues, and uncovering opportunities for referral to support our customers' financial needs. The Summer Associate will be required to travel to other branches within the area a...
Job Description. Summer Associates function in Teller capacities to help support our offices during the summer months. Summer associates provide an excellent customer service experience by welcoming customers, efficiently processing banking transactions, resolving customer issues, and uncovering opportunities for referral to support our customers' financial needs. The Summer Associate will be required to travel to other branches within the area a...
