3 Jobs in Fort Washington, PA
Advanced RX LLC is Hiring a Call center sales representative Near Fort Washington, PA
Advanced Rx is an established healthcare company with consistent year-over-year growth for the past 10 years. We are an ENT-focused compounding pharmacy specializing in customized medications to treat ear, nose, and sinus conditions.
Our goal is to provide patients with access to high-quality medications at affordable prices. As an employer, we value integrity, teamwork, and communication.
Not only that, but Advanced Rx was recently recognized as the 2023 Best Places to Work!
ABOUT THE ROLE
This is a great opportunity for someone who has the drive and motivation to reach sales goals while valuing the customer experience to drive business growth.
Our Patient Service and Sales team communicates directly with our patients over the phone to process a high volume of prescription orders each day.
They play a critical role in connecting directly with patients to ensure they receive their customized medication prescriptions promptly while maintaining our high standards of customer satisfaction.
The Patient Sales and Service Representative will perform the following actions :
- Place a high volume of outbound calls to patients daily
- Answering incoming phone calls from patients to answer questions and process medication orders
- Verify patient information (demographics, health history, current medications, allergies) in our computer software, ensuring all information is complete and accurate
- Educate patients on the process for a customized compound medication, options for payment, insurance, shipping, and how to use the medication
- Look for opportunities to recommend our additional sinus treatment products to patients based on their needs
- Work directly with other team members including other customer service representatives, pharmacists, and management to provide accurate information
- Respond to patient questions knowledgeably and efficiently, referring to the correct department where appropriate
- Leverage call scripting, training resources, and operational processes to stay efficient and organized in a fast-paced environment
- Project a positive attitude and enhance every patient's experience with Advanced Rx
- Work remotely in your home office while staying accountable to performance and activity metrics
Compensation :
- The Patient Sales and Service Representative will be paid an hourly rate of $19-21 / hour with opportunities for monthly bonuses based on revenue sold and conversion of orders.
- Annual On-Target Earnings (Hourly Wage Bonus) : $45,000-$55,000
Current Available Shifts :
- Monday - Friday 10 : 30 AM - 7 : 00 PM EST with rotating, half-day Saturdays (11 : 00 AM - 3 : 00 PM).
- Potential for this to switch to 11 : 30 AM - 8 : 00 PM EST in Fall 2024
ABOUT YOU
Candidates considered for the role of New Patient Sales and Service Representative should have the following :
- Comfortable reaching proactively to customers while also handling inbound requests and inquiries daily
- Proven track record of reaching performance metrics for customer satisfaction, revenue targets, and conversion rates
- Experience meeting daily / weekly call activity metrics to increase opportunities and optimize connection rates.
- Excellent verbal and written communication skills with special attention to details
- Ability to navigate multiple web-based platforms efficiently including Google Suite, Salesforce, Slack, shared drives, and email
- You are looking for a company with growth opportunities and is motivated by having a direct impact on both company revenue and customer satisfaction.
- You are service-oriented, willing to assist teammates and customers in all situations and work with all types of people to work towards goals.
- Advanced Rx is accepting applicants from the following states ONLY : Florida, Georgia, North Carolina, Ohio, Pennsylvania, Puerto Rico, Texas
- NOT Required : PREVIOUS PHARMACY or HEALTHCARE EXPERIENCE
What Advanced Rx can offer you :
- Monthly bonuses or incentives based on revenue sold, conversion of orders, and other activity metrics after onboarding training
- Paid Time Off
- 401k matching
- Health Care / Vision / Dental Benefits cover you and your family
- Closed on Sundays
- Paid holidays
- Paid training and opportunities for growth within the company
The video below demonstrates the process and service that a Patient Service and Sales Representative can expect once a prescription is received directly by an ENT physician :
Check out our company culture events throughout the years!
Last updated : 2024-05-17
Job Summary
Full Time
Ancillary Healthcare
$41k-52k (estimate)
05/19/2024
08/18/2024
advancedrx.co
FORT WASHINGTON, PA
100 - 200
2014
KYLE SALATA
$10M - $50M
Ancillary Healthcare
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The job skills required for Call center sales representative include Customer Service, Written Communication, Integrity, Attention to Detail, Teamwork, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center sales representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center sales representative. Select any job title you are interested in and start to search job requirements.
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