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Description
Core Responsibilities
Demonstrates expert knowledge of Comcast products, selling and promoting offerings to customers on-site within multi dwelling units.
Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, highspeed internet, voice and XFINITY Home.
Meets and exceeds sales goals including net add improvement and penetration goals as established by local market. Drives customer acquisition, awareness, retention and interest in XFINITY products, bundles and offers at the national and local property level by leveraging available programs (e.
g., community rewards for property staff, events, marketing collateral, channel resources and online / digital tools).
Proactively follows-up with customer and property staff as appropriate regarding sales, product, technical or customer care issues.
Manages fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact who is helpful to the customer and property staff and also to internal teams.
For new build and win back properties ensures that Comcast services are available prior to occupancy dates.
May lead teams and initiatives. Fills in for Manager at company and offsite meetings. Serves as a guide and mentor for fellow team members.
Trains new Community Account Representatives.
Employees at all levels are expected to :
Disclaimer :
This information has been designed to indicate the general nature and level of work performed by employees in this role.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.
That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relative Work Experience
5-7 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Last updated : 2024-05-18
Full Time
Transportation
$61k-83k (estimate)
05/19/2024
08/06/2024
CHESAPEAKE, VA
15,000 - 50,000
2018
DONYELL GALLOP
$500M - $1B
Transportation
The job skills required for Community representative include Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Community representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Community representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Community representative positions, which can be used as a reference in future career path planning. As a Community representative, it can be promoted into senior positions as a Community Development Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Community representative. You can explore the career advancement for a Community representative below and select your interested title to get hiring information.