7 Jobs in Fairfax, VA
FirstService Residential is Hiring an IT Support Associate Near Fairfax, VA
- Responsibilities include, but not limited to fielding calls/chat requests, remote assisting users across Austin and San Antonio, troubleshooting hardware, software installation, service and maintain printers, help address user questions, deploying new user setups, and working with VOIP phones.
- Prioritizes and appropriately escalates issues to assure timely problem resolution.
- Coordinates and interacts with other IT teams and functions as a liaison between IT and users to communicate end-user needs and unsure effective solution are implemented.
- Coordinates implementation, installation and training.
- Maintains records via shared knowledgebase of work activities and documents recurring, difficult or complex problems; identifies trends, recommends solutions and resources.
- Coordinates contact with Vendors as needed to assist with support activities.
- Offer timely technical support and teach associates how to utilize computers correctly.
- High School Diploma or GED equivalent required.
- Associate Degree/Bachelor's Degree and/or related certification preferred.
- 1-2 years' experience in a Corporate environment preferred.
- Demonstrated ability to explain complex technological concepts and ideas to those without a background in information technology.
- Up-to-date knowledge of the latest IT and software trends.
- Strong Customer Service.
- Ability to work well with people.
- Ability to quickly establish good working relationships.
- Capable of working without day-to-day direction from supervisor but knows when to solicit input.
- Ability to train, educate, and problem-solve with staff.
- Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
- Ability to work with sensitive and/or confidential information.
$20-23 per hour
Job Summary
Full Time
Business Services
$57k-70k (estimate)
02/07/2024
05/30/2024
fsresidential.com
LOS ANGELES, CA
200 - 500
2007
Private
GREGG EVANGELHO
$50M - $200M
Business Services
Related Companies
About FirstService Residential
FirstService Residential is a Florida-based property management company that offers HOA management and strategic planning for the residential sector across U.S. and Canada.
The job skills required for IT Support Associate include Customer Service, IT Support, Technical Support, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Associate positions, which can be used as a reference in future career path planning. As an IT Support Associate, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Associate. You can explore the career advancement for an IT Support Associate below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Associate job description and responsibilities
Use tools that boost speed and efficiency.
02/12/2022: Parkersburg, WV
Measure and analyze customer feedback.
04/09/2022: Wichita, KS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Associate jobs
Have a clear escalation pathway.
02/13/2022: Columbus, GA
Listen, understand and take action.
02/01/2022: Saint Cloud, MN
Requires associate degree and experience as a technical support.
03/19/2022: Ann Arbor, MI
Step 3: View the best colleges and universities for IT Support Associate.
Similar Jobs
Popular Articles
