1 Helpdesk Support Job in Fairfax, VA
Latitude is Hiring a Helpdesk Support Near Fairfax, VA
Main Points
- Will be providing tier I support
- Must have associates degree or higher level of education
- Must have 1 years experience
- Must have knowledge of troubleshooting Microsoft Office Suite
- Pay: 20-22/hr.=converting at 45k
- IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware.
- Assist, plan and coordinate with vendors about hardware purchases
- Assist Admin Support team in answering calls
- Implement and support disaster recovery solutions.
- Serves as the Tier 1 and Tier 2 support for the computer user community.
- Responds to customers via phone, in person, and through remote support channels.
- Follows established procedures to process IT requests for services and troubleshoots IT incidents to either resolve or escalate outside the Service Desk according to service level guidance.
- System documentation to include system reviews and recommendations.
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
- Improve customer service, perception, and satisfaction.
- Ability to work in a team and communicate effectively.
- Escalate service issues that cannot be completed within agreed service levels.
- Communicate to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
- Maintain specific knowledge of the customer and how IT relates to their business strategy
- Associate's degree in Computer Science or a relevant field, or an equivalent combination of education and professional experience, and appropriate technical certifications.
- One year general experience.
- Ability to gain and/or maintain a Public Trust clearance.
Job Summary
Full Time
Business Services
$58k-72k (estimate)
03/15/2024
06/11/2024
latitude-group.com
SAINT PAUL, MN
50 - 100
1997
Private
MARIE MALANAPHY-SORG
$10M - $50M
Business Services
Related Companies
The job skills required for Helpdesk Support include Customer Service, IT Support, Service Desk, Microsoft Office, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Support positions, which can be used as a reference in future career path planning. As a Helpdesk Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Support. You can explore the career advancement for a Helpdesk Support below and select your interested title to get hiring information.
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