Provides support and assistance to the Practice Administrator and manages the daily operations and
resources of the department staff. This position reports to Practice Administrator.

Requirements:

• Associates Degree or equivalent experience

• 1-3 years experience in medical office setting

• Demonstrated skill in team leadership and collaboration

• Completion of required management training courses within 1 year of hire.

• BCLS within 6 months of hire

Major Responsibilities:

1. Provides support and assistance to the Practice Administrator and manages the daily operations and resources of the department staff. This position reports to Practice Administrator.

2. Provides oversight of all department staff. Assigns responsibilities and develops schedules for staffing to maintain smooth patient flow.

3. Responsible for human resource management of department staff including hiring, firing, evaluating, and development in consultation with Practice Administrator. Interacts with Physician partners to obtain feedback on staff performance and obtain physician support for personnel disciplinary actions or rewards for closely associated staff. Notifies Practice Administrator of physician/provider-related performance/behavior issues for resolution.

4. Coordinates the daily work of team members to ensure policy compliance, smooth technical operations, quality management and customer satisfaction. Strategizes with Practice Administrator and Physician partners about improvement opportunities and solutions.

5. Responds to requests for upkeep and maintenance of practice facilities and equipment as directed.

6. Coordinates and is authorized to purchase equipment, supplies and services required by the practice as directed.

7. Responsible for staff development and application of newly learned skills for the advancement of efficient utilization of the NextGen software system.

8. Communicates organizational information to department staff as directed by Practice Administrator through daily huddles and communicates issues/opportunities from staff back up to Practice Administrator.

9. Assures daily activities of billing and collection, as indicated, are timely, accurate and in compliance with organization policies.

10. Together with Practice Administrator, creates a positive and team oriented environment for all staff in which employees feel a sense of belonging and patients feel welcome as evidenced by staff and patient survey results.Oversees the effective purchases of supplies and coordinates with Accounts Payable.