Banquet Captain

The Exeter Inn is actively searching for a professional, friendly, and fast-paced Banquet Captain to join our Food and Beverage team.

Expected regular shifts will vary depending on event. Weekends Required.

The Exeter Inn and Epoch Restaurant & Bar, managed by Hay Creek Hotels, is a beautifully restored inn located just 15 minutes from Portsmouth, NH in the historic town of Exeter. It offers 46 guest rooms and suites, a contemporary chef-driven restaurant and bar, and unique meeting and event spaces for all occasions. Visit theexeterinn.com and epochrestaurant.com for more information. Be sure to Follow @Hay Creek Hotels on Linkedin for future employment updates!

Essential Functions:

¨ Work with F&B Director to ensure all banquet staff are onboarded, trained, coached, disciplined, motivated, developed, and rewarded consistently.

¨ Create effective, cost-efficient schedules for assigned banquet staff based on forecast and budget.

¨ Assist in the development of departmental training and outcomes.

¨ Assist F&B Director in the management and adherence to all banquet standards, appearance and uniform guidelines, time and attendance policy, steps of service and service standards, etc.

¨ Follow company guidelines for progressive disciplinary action. Assist F&B Director in issuance of progressive discipline and daily coaching.

¨ Work with F&B Director to ensure proper ordering and inventory is in place.

¨ Management of special product needs based on BEO, receiving, product storage and organization of banquet storage areas.

¨ Develop and lead daily staff meetings and pre-meals/stand-up.

¨ In regards to all meetings and communication; develop topics to discuss daily, operational focuses, safety issues, in-house VIPs, specials, educate staff, share feedback, etc.

¨ Pro-actively review BEO with sales team. Attend BEO meetings as necessary. Ensure all anticipated needs are met.

¨ Adhere to all scheduling guidelines as they pertain to guest/staff ratios.

¨ Communicate final billing with client. Process payment at close of event. Complete event paperwork according to sales procedure.

¨ Oversee banquet bar and requisition of liquor. Ensure proper cash handling procedures and adherence to beverage standards.

¨ Oversee duties of banquet housemen, ensuring all set-up needs are met prior to an event.

¨ Delegate event duties as they pertain to BEO schedule. Ensure all duties are complete by using event checklists.

¨ Proof and Print banquet food signage, meeting room signage, beverage menus, specialty menus, etc.

¨ Work closely with F&B Director on all banquet and event projects, operational goals, labor efficiencies, etc.

¨ Assist with maintaining and updating associate phone/email lists.

¨ Act as guest point of contact on date of event, ensuring guest satisfaction and approachability with any service need.

¨ Expedite food regularly, practicing and training for proper timing of food courses according to BEO schedule.

¨ Active communication of all standards to staff. Ensure compliance with all banquet procedures.

¨ Coordinate workflow to ensure a smooth-running operation.

¨ Complete employee performance reviews/evaluations. Administer to employee with F&B Director.

¨ Assist team members as needed to promote a positive teamwork environment.

¨ Practice conscious knowledge of food allergies and safety in preparation.

¨ Flexibility to work days, nights, weekends, and peak business periods.

¨ Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.

¨ Attend all scheduled meetings and training sessions.

¨ Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy.

¨ Comply with all Hotel and HCH time and attendance policies.

¨ Comply with all Hotel and HCH uniform, dress code, and appearance standards.
Experience and Skills:

Hotel Specific Essential Functions:

¨ Ability to remain standing for 10 hours (or 100% of shift).

¨ Ability to remain in a standing or stationary position for up to 8 hours.

¨ Ability to frequently move and lift up to 50 lbs.

¨ Ability to lift items overhead.

¨ Ability to walk the property and grounds regularly.

¨ Ability to move up and down stairs regularly.

¨ Ability to bend frequently and repetitively during a shift.

¨ Ability to use repetitive manual dexterity.

¨ Ability to move quickly based on guest needs.

¨ Ability to effectively communicate, often in a public forum.

¨ Ability to frequently communicate and exchange accurate information effectively.

¨ Ability to read, write, understand and speak English.

Technology and Equipment:

¨ Microsoft Office, including Outlook, Word, and Excel programs.

¨ Point of Sale System

¨ Multi-line Phone System

¨ Credit Card Processing

¨ Computer and Printer

¨ Time Keeping System and Software

¨ Automatic dishwasher

Working Environment:

¨ Hotel property with approximately 46 guest rooms.

¨ Work will primarily take place in a restaurant/banquet environment.

¨ Group and solo work.

¨ Practice and observe all safety procedures.

¨ Interior of hotel, in all areas with exposure to extreme temperatures.

¨ Exterior of hotel with exposure to weather conditions.

¨ Exposure to various hazardous chemicals.
Job Benefits:

Hay Creek offers an extensive benefit and incentive package, including;

• Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness
• Competitive Salary/Wages
• Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
• Standard Annual Performance/Salary Reviews
• Merit and Cost of Living Adjustments
• Complimentary Meals Daily
• Free Parking
• Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties
• Discounts at specific property partners (NEIRA, Historic Hotels of America)
• 50% Discount when Dining at any HCH Property
• Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
• Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
• Supportive, open-door policy work environment
• Work Culture that is fun, energetic and motivating
• Employee Recognition Program - 'Delight and Surprise Dollars'
• Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.