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At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>
me. To be sure you align with our company mission, vision, values and culture reference the information below.
Company Culture is at Our Core
If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here.
We think as one. One faM1ly. One community. One place where everyone belongs. Everything we do is in the best interest of all of us.
What WE Believe
Our Missions : WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.
Our Vision : WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.
Our Values : WE deliver unparalleled experiences through a culture of WE. WE >
me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.
Company Perks : Quick Reference
This is an on-site position at our Headquarters building in Enola, PA with the potential to work in a hybrid capacity after 6 months of employment.
The Customer Service Representative provides accurate and efficient member service to assure high levels of member satisfaction and accurate record keeping of member accounts through telephone requests.
The role will process various routine member interactions. Including but not limited to :
The Customer Service Representative will have the opportunity to obtain additional credentials as follows :
Cards - Assist members with card specific needs, perform card maintenance and transactions within the card application, receive and submit card disputes for further investigation.
Fraud - Assist members with fraud inquiries, recognize and report fraudulent activity, perform maintenance within accounts to reduce and limit exposure to fraud and handle escalated member interactions to determine proper account handling for compromised or suspicious accounts.
Ability to successfully recognize and identify fraudulent activity and use effective loss mitigation.
Mentor - Mentor new hires during the onboarding process, assist peers with account specific inquiries and escalated member concerns, provide feedback to associates and educate them on procedures and internal resources.
EDUCATION :
General and business knowledge equivalent to a high school diploma
EXPERIENCE :
0-1 years of related experience
SKILLS :
COMPETENCIES :
WORKING CONDITIONS / PHYSICAL DEMANDS :
IND100
Last updated : 2024-05-15
Full Time
Banking
$37k-47k (estimate)
04/29/2024
08/09/2024
members1st.org
GETTYSBURG, PA
500 - 1,000
1950
$50M - $200M
Banking
The job skills required for Customer service representative include Customer Service, Problem Solving, Products and Services, Microsoft Office, Futures, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.