8 Jobs in East Lansing, MI
Vertafore is Hiring a Customer Support Specialist I Near East Lansing, MI
Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success. Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.
We are headquartered in Denver, Colorado, with offices across the U.S., including East Lansing, Michigan – we are minutes from Michigan State University, Lansing Community College, and Cooley Law School!
Job DescriptionCustomer Support Specialists serve as the face of Vertafore and focus on the customer experience by identifying and resolving customer issues with Vertafore products.
Core Responsibilities
- Provides superior support to clients by resolving issues and answering non-technical/technical questions regarding our software products and services
- Documents customer cases using a leading-edge customer relationship management system
- Teams with product development and other functional areas to escalate issues and work through resolution
- Prior customer service experience helpful
- Advanced interpersonal, verbal, and written communication skills
- Customer-centric and motivated to help people
- Excels in a fast-paced, agile team environment
- Problem solving, analytical, and critical thinking skills
- Driven to accomplish individual and team goals through personal organization and time management
- Technically competent with knowledge of MS office and proficient with relevant tools and technologies
- Aptitude for learning
- Dependable and reliable attendance
- Travel not anticipated
- WFH Flexible
- Ability to work remote with a stable internet connection on an as needed basis
- Occasional lifting and/or moving up to 10 pounds
- Frequent repetitive hand and arm movements required to operate a computer
- Specific vision abilities required by this job include close vision (working on a computer, etc.)
- Frequent sitting and/or standing
- $36400 / year
Job Summary
Full Time
IT Outsourcing & Consulting
$53k-73k (estimate)
01/20/2023
07/01/2024
vertafore.com
BOTHELL, WA
1,000 - 3,000
1969
Private
ALEX LINTNER
$500M - $1B
IT Outsourcing & Consulting
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About Vertafore
Vertafore develops a cloud-based agency management system and cloud computing software for the insurance industry.
The following is the career advancement route for Customer Support Specialist I positions, which can be used as a reference in future career path planning. As a Customer Support Specialist I, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist I. You can explore the career advancement for a Customer Support Specialist I below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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