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Supervisor, Clinical Services
$70k-93k (estimate)
Full Time | Social & Legal Services
1 Month Ago
Solari is Hiring a Supervisor, Clinical Services Near Denver, CO
The Job/What You’ll DoThe Supervisor, Clinical Services effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery, training, and clinical initiatives. Directly supervises a team of crisis specialists to assist with skill development and delivery of crisis intervention services that incorporates brief interventions and crisis risk assessments with trauma-informed practice
Responsibilities
Pay Range
$77,000—$118,870 USD
Working ConditionsWhile performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak.
Who We Are & What We OfferSolari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Denver. Our mission is to Inspire Hope through our talented and compassionate staff.
Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.
Responsibilities
- Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center.
- Use appropriate methods and a flexible interpersonal style to help coach others: provide timely guidance and feedback services.
- Assist in the development, review, and update of crisis services and clinical policies: responsible for crisis services and clinical procedures.
- Monitor and evaluate clinical and crisis key performance indicators.
- Complete quality and compliance audits; ensure aggregate and individual feedback loops for performance improvement.
- Provide coaching and oversight to team leads for effective management of call center operations.
- Training of all new team leads, crisis agents, and peer support specialists.
- Responsible for implementation of trauma-informed care practices into clinical oversight, supervision, and policies.
- Effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery and components, training, evaluation and outcomes, clinical initiatives, new projects, and building a successful team.
- Rotating clinical on-call responsibilities
- Real-time staff support through clinical staffing, call monitoring, and answering of incoming crisis calls when needed.
- Other tasks as assigned.
- Critical thinking skills and effective decision-making within the context of the organization’s culture;
- Flexible interpersonal style to help coach others; Provides timely guidance and feedback;
- Results in task accomplishment;
- Clear/concise/logical verbal and written business communication for the execution of vision and strategic initiatives;
- Plans effectively; establishes courses of action for self and others to ensure work is completed efficiently;
- Maintains effectiveness when experiencing major changes in work tasks or environment;
- Adjusts effectively to new processes;
- Builds and maintains collaborative relationships that facilitate the accomplishment of goals;
- Technical, industry specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice.
- Master’s Degree,
- Current Behavioral Health License (LPC, LAC, LMSW, LCSW, LAMFT, LMFT, etc.) OR
- An out of state Behavioral Health License, with ability to receive Board Endorsement
- 5 years of related behavioral health industry experience,
- 2 years of crisis intervention experience,
- 1 year of supervisor experience,
- A comparable combination of education and/or applicable experience will be considered.
- We highly encourage all RMCP employees, regardless of their minimum qualifications, to apply for these opportunities. We truly value your experience with RMCP, and it will be taken into consideration during the application process. Join us in shaping the future of our organization and unlocking your full potential! **
Pay Range
$77,000—$118,870 USD
Working ConditionsWhile performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak.
Who We Are & What We OfferSolari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Denver. Our mission is to Inspire Hope through our talented and compassionate staff.
Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.
- Friendly work environment
- Generous paid time off (PTO)
- Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
- Competitive compensation
- Convenient office locations and Hybrid Schedule
- On-site fitness room free to all employees (Tempe Office)
- Basic Life Insurance
- Voluntary Life, Spouse, Child Insurance
- Critical Illness w/free dependents
- Critical Illness Spouse
- Short Term & Long Term Disability- Starts first of the month after 90 days of employment
- 401K & 401K Roth - Starts first of the month after 90 days of employment
- United Pet Care
- LifeLock for identity theft
- LYRA EAP Program- 25 free sessions for mental health per family member
Job Summary
JOB TYPE
Full Time
INDUSTRY
Social & Legal Services
SALARY
$70k-93k (estimate)
POST DATE
05/10/2024
EXPIRATION DATE
07/04/2024
WEBSITE
crisisnetwork.org
HEADQUARTERS
TEMPE, AZ
SIZE
100 - 200
FOUNDED
2007
CEO
JUSTIN CHASE
REVENUE
$10M - $50M
INDUSTRY
Social & Legal Services
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