The Job/What You'll Do:

The Supervisor, Clinical Serviceseffectively initiates, communicates, and collaborates with the contact center leadership on program service delivery, training, and clinical initiatives. Directly supervises a team of crisis specialists to assist with skill development and delivery of crisis intervention services that incorporates brief interventions and crisis risk assessments with trauma-informed practice

Responsibilities:

• Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center.
• Use appropriate methods and a flexible interpersonal style to help coach others: provide timely guidance and feedback services.
• Assist in the development, review, and update of crisis services and clinical policies: responsible for crisis services and clinical procedures.
• Monitor and evaluate clinical and crisis key performance indicators.
• Complete quality and compliance audits; ensure aggregate and individual feedback loops for performance improvement.
• Provide coaching and oversight to team leads for effective management of call center operations.
• Training of all new team leads, crisis agents, and peer support specialists.
• Responsible for implementation of trauma-informed care practices into clinical oversight, supervision, and policies.
• Effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery and components, training, evaluation and outcomes, clinical initiatives, new projects, and building a successful team.
• Rotating clinical on-call responsibilities
• Real-time staff support through clinical staffing, call monitoring, and answering of incoming crisis calls when needed.
• Other tasks as assigned.

Knowledge, Skills, Abilities:

• Critical thinking skills and effective decision-making within the context of the organization's culture;
• Flexible interpersonal style to help coach others; Provides timely guidance and feedback;
• Results in task accomplishment;
• Clear/concise/logical verbal and written business communication for the execution of vision and strategic initiatives;
• Plans effectively; establishes courses of action for self and others to ensure work is completed efficiently;
• Maintains effectiveness when experiencing major changes in work tasks or environment;
• Adjusts effectively to new processes;
• Builds and maintains collaborative relationships that facilitate the accomplishment of goals;
• Technical, industry specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice.

Education & Experience:

• Master's Degree,
• Current Behavioral Health License (LPC, LAC, LMSW, LCSW, LAMFT, LMFT,etc) OR
  • An out of state Behavioral Health License, with ability to receive Board Endorsement
• 5 years of related behavioral health industry experience,
• 2 years of crisis intervention experience,
• 1 year of supervisor experience,

Work Location: Hybrid.

Wireless (Wi-Fi) connection is not permitted for this position; you must be connected to your home internet modem/router with ethernet cabling (Cat5e or better - this can be provided to staff as needed).