1 Job in Delafield, WI
Evans Transportation Services is Hiring a Customer Service Representative Near Delafield, WI
Evans’ Customer Service Team is responsible for assisting Operations in day-to-day order entry, account support, and helping set up and train users within Evans’ transportation management system (TMS). To complete their objective successfully, Evans’ Customer Service Team audits customer-entered orders for completion and accuracy, procures and corrects missing and incorrect order information, obtains delivery status updates from carriers, and cordially communicates order information to customers.
Essential Functions
- LTL and TL order entry/ validation
- Invoice Entry
- Communicate with carriers to obtain pickup/ delivery updates via carrier websites, email, and phone.
- Communicate delivery updates to customers via Evans’ transportation management system (TMS), email, and phone.
- Communicate information needed to mitigate delivery issues with Evans’ Operations Team.
- Maintain the highest level of customer service even when under presure..
- All other duties that may be reasonably assigned, including special projects and cross-training in other departments.
- Previous experience with shipping/trucking carriers preferred.
- Exceptional customer service skills.
- High level of organizational and multitasking skills.
- Ability to problem-solve on the spot.
- Attention to detail and accuracy.
- Experience with Microsoft Office, especially Outlook.
- Ability and willingness to learn new software.
- Team-oriented.
- Self-motivated, dedicated, and enthusiastic.
- Ability to read, write, type and speak English fluently is a requirement of this position.
BenefitsEvans offers excellent benefits including medical and vision insurance, employer-paid dental insurance, prescription drug coverage, FSA, HRA, 401k matching, 6 paid holidays 2 floating holidays, PTO, birthday and anniversary days-off, two paid volunteer days, employee assistance program, employer-paid short term disability insurance, employer-paid life insurance, a casual and friendly work environment, fun employee outings, and the opportunity to contribute to and prosper at a quickly growing company.
Evans Transportation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Evans Transportation complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Summary
Part Time
Ambulatory Healthcare Services
$34k-43k (estimate)
03/04/2023
06/25/2024
evanstrans.com
BROOKFIELD, WI
200 - 500
Private
CHARLES L KEEPMAN
$10M - $50M
Ambulatory Healthcare Services
Related Companies
The job skills required for Customer Service Representative include Customer Service, Microsoft Office, Planning, Attention to Detail, Multitasking, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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