Description

Position Summary

The Referral Clerk is responsible for assisting clinical staff members with making outside specialty referral appointments which may include obtaining pre-authorizations as necessary, gathering and sending additional pertinent information along with the referral order, tracking the referral to make sure the appointment was kept and that the information from the completed referral appointment was received back to the Crossing Healthcare ordering provider. The Referral Clerk works closely with all clinical staff members and reports directly to the Nursing Supervisor and/or Clinical Director.
Position Status

This is a full-time, non- exempt position.

Essential Duties & Responsibilities

• Enters data concerning referral appointments into the clinics medical record.
• Faxes and copies documents as requested.
• Charts and sends pertinent information to specialist
• Communicates with patient regarding referral and appointments via phone and letter if needed.
• Performs other duties as required.

Qualifications

Duties/Responsibilities:

• Enters data concerning referral appointments into the clinic’s medical record.
• Faxes and copies documents as requested.
• Charts and sends pertinent information to specialist
• Communicates with patient regarding referral and appointments via phone and letter if needed.
• Performs other duties as required.
• Will also schedule diagnostic appointments and notify patient of appointment date and time.

Competencies

• Effective Communicative/Speaking Skills
• Effective Writing skills
• Effective logic, reasoning and critical thinking
• Proficiency in use of telephone, computer and photocopier
• Strong organizational and interpersonal skills
• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude
• Ability to manage multiple and simultaneous responsibilities
• Maintain patient confidentiality at all times
• Comply with all organizational policies and standards regarding ethical business practices
• Complete annual education requirements

Education and Experience:

• High School diploma or equivalent.
• Health education experience preferred.
• Healthcare Office

Physical Requirements:

• Moderate physical exertion including frequent walking, standing, bending, reaching and carrying moderately heavy loads (up to 25 lbs.)
• Ability to work in conditions that include exposure to blood, bodily fluids and tissues, contagious diseases and/or other potentially hazardous materials