6 Jobs in Dahlgren, VA
Resource Management Concepts, Inc. is Hiring a System Administrator (Service Desk Lead) Near Dahlgren, VA
Job Description
RMC is hiring for a System Administrator to serve as the Service Desk lead for an on-prem and cloud-based environment in Dahlgren, VA. The selected application will provide oversight of the day-to-day operations of an enterprise Service Desk,
Requirements
- Primarily responsible managing the collection and evaluation of service desk delivery metrics, and using these to provide meaningful changes to scheduling, monitoring/QA, mentoring, evaluating, and otherwise enhancing the performance of a remote workforce.
- Analyze daily, weekly and monthly operational metrics and make recommendations for streamlining processes, knowledge management articles, agent training, etc.
- Provide leadership in the role of Incident and Service Request Manager, responsible for full lifecycle (from triage, escalation to resolution) and for continual service improvements that align with and continually improve upon ITIL processes.
- Work closely with the Program and Government management team to promote a positive work environment and achieve the group goals.
- Experience with Jira Service Management for Incident Management
- Experience performing application deployments and rollbacks in an application server environment.
- Experience performing platform upgrades, including associated customer data migrations.
- Certification: DoD 8570 IAT Level 2 (Security CE or equivalent) or Level 3 (CASP, CISSP, or equivalent)
- Certification: MS Azure Administering Windows Server Hybrid Core Infrastructure (AZ-800) and MS Azure Configuring Windows Server Hybrid Advanced Services (AZ-801).
- Security Clearance: An Interim DoD secret security clearance is required to start. Applicant must be able to obtain a Top-Secret Clearance. Selected applicant may be subject to a security investigation and must meet eligibility requirements for access to classified information.
Benefits
At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees. RMC can offer you a great place to work with a small company feel and give you the experience and certifications that will take your career to the next level. RMC also offers high-quality, low-deductible healthcare plans and a competitive 401K package.
Job Summary
Full Time
$107k-136k (estimate)
06/01/2024
06/14/2024
rmcweb.com
KING GEORGE, VA
50 - 100
1990
RICHARD GAST
$10M - $50M
Business Services
Related Companies
About Resource Management Concepts, Inc.
RMC is a dedicated small business provider of exceptional management and technology solutions. We have a strong commitment to being a preferred employer by offering interesting and challenging work along with great benefits. Our highly-trained employees are consistently recognized for providing high-quality and creative solutions for challenging problems. RMC's customer base includes various U.S. Navy, Air Force, Transportation Security Administration, and Customs and Border Protection customers spread across 19 states and Washington, D.C.
The following is the career advancement route for System Administrator (Service Desk Lead) positions, which can be used as a reference in future career path planning. As a System Administrator (Service Desk Lead), it can be promoted into senior positions as a Systems Administrator III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary System Administrator (Service Desk Lead). You can explore the career advancement for a System Administrator (Service Desk Lead) below and select your interested title to get hiring information.
If you are interested in becoming a System Administrator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a System Administrator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on System Administrator job description and responsibilities
System administrators support, troubleshoot, and maintain computer servers and networks.
02/02/2022: Modesto, CA
System administrators are responsible for keeping the systems running smoothly.
02/25/2022: Fort Lauderdale, FL
System Administrators are responsible for managing, troubleshooting and proactively updating hardware and software assets to prevent downtime or zero-day exploits from occurring.
12/28/2021: Reading, PA
The System Administrator takes care of the user accounts, permissions, access rights, and storage allocations.
02/02/2022: Lansing, MI
System administrators maintain the workflow of their organization, and they ensure that there are efficient and effective lines of communication open at all times.
03/03/2022: Corpus Christi, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on System Administrator jobs
A system administrator may provide some level of support, depending on their job description and employer needs.
12/19/2021: Huntington, WV
They work with both hardware and software systems to ensure that the business’s computer networks run smoothly.
12/26/2021: Salem, OR
Many of the skills required to perform the tasks associated with system administrator roles are acquired through a formal education program.
02/09/2022: Green Bay, WI
Generally, a prospective employee will be required to have experience with the computer system they are expected to manage.
02/03/2022: Fresno, CA
A good System Administrator must have excellent communication skills since they work directly with employees across an organization to understand their needs and ensure all employees can work as efficiently as possible.
03/02/2022: Springfield, MA
Step 3: View the best colleges and universities for System Administrator.
