21 Jobs in DOWNEY, CA
RemX is Hiring a Customer Service Professional Near Downey, CA
Description
RemX is seeking a team of Customer Service Professionals in the Downey, CA area!
This is a hybrid position working 3 days onsite and 2 days remote.
This role is to build customer loyalty and confidence by receiving and responding to customer inquiries via all channels.
Responsibilities :
- Work directly with the customer and sales professionals as a main source for products, service and problem resolution
- Respond to incoming calls, e-mails and other requests from customers and internal business partners
- Communicate with customer to understand needs and concerns
- Seek assistance from team members when necessary
- Recommends solutions for customer independently as well as with field rep or manager
- Complete basic item look-up / sourcing and order placement independently or with assistance from Field Sourcing team
- Order entry and follow up on those orders
- Manage and track all back orders and open orders
- Request credits and enters returns in a timely manner
- Maintain deliver status and order source tracking to ensure successful and on-time delivery
Qualifications :
- Good customer service skills (friendly, courteous and helpful)
- Excellent communications skills, written and verbal
- CS experience, both phone and email
- Attention to detail
- MS Office, Word, Excel and Outlook-intermediate skill level
- Oracle and Salesforce a plus
- Strong time management skills
- Ability to recognize and resolve basic issues independently or with assistance from peers
- Consistently exhibits high level of motivation and sense of urgency
As a RemX Customer Service Professional We Offer You :
- Competitive pay
- Paid weekly (Direct Deposit or ATM Debit Card available)
- Access to health benefits and retirement plan
- A personal recruiter to help with job searches and assistance when at work!
- FREE ONLINE skills training
- Contract-to-Hire Opportunity
Find A Job That Works for You!
Each day RemX puts over 90,000 people to work, helping more than 15,000 companies find the talent they need to succeed. And, as a part of the 10th largest staffing company in the world, we understand that at the heart of every successful business are people.
That’s why we work hard to find you the right job at the right company. Explore all the exciting opportunities RemX offers and find the right job for you!
Job Summary
Full Time
$42k-53k (estimate)
06/01/2024
07/31/2024
The job skills required for Customer Service Professional include Customer Service, Communication Skills, Attention to Detail, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Professional. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Professional. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Professional positions, which can be used as a reference in future career path planning. As a Customer Service Professional, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Professional. You can explore the career advancement for a Customer Service Professional below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Professional, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Professional for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Professional job description and responsibilities
They help customers compare products and services and advise clients about which options meet their needs.
02/12/2022: Asheville, NC
They might also discuss how to use available services or demonstrate the right way to operate a product.
02/14/2022: Canton, OH
Customer service representatives may also offer additional sales and products, or sell products or services directly.
04/02/2022: Florence, AL
They may also handle product returns, cancel services, start services or process refunds.
04/05/2022: Battle Creek, MI
Deliver prepared sales talks, reading from scripts that describe products or services to persuade potential customers to purchase a product or service or to donate.
05/02/2022: Frankfort, KY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Professional jobs
Take note that collecting and analyzing customer feedback can also be a part of their customer service job tasks.
03/18/2022: Springfield, OH
When attending to customers problems, customer service professionals needs to know that using positive language takes the stress away from the situation.
03/22/2022: Elkhart, IN
They must have a clear escalation pathway and candidates must be proactive and offer a clear solutions.
04/29/2022: Winston Salem, NC
Learn when and how to present recommendations and provide solutions that connect to customer needs and wants and ask for direct feedback from customers and colleagues.
03/28/2022: Topeka, KS
Responding to questions with positive language can greatly affect how the customer hears the response.
04/27/2022: Reno, NV
Step 3: View the best colleges and universities for Customer Service Professional.
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