Description

THE COLUMBIA SAFETY FAMILY OF COMPANIES IS HIRING SALES SUPPORT SPECIALISTS!

The Columbia Safety team serves clients in the central Missouri area who are looking for fall protection, climbing gear, rescue equipment, tools, footwear, apparel, and personal protective gear for working in trade industries such as construction, tower, fire fighting, arborist, utility, municipality, and more.

As a Sales Support Specialist, you will work closely with our clients and sales support team, growing corporate accounts and leaning into the needs of our businesses.

Daily you will be providing a seamless client experience while leveraging our platform for efficiency and the speed of business.

Our teammates are highly trained, vital points of contact for our clientele. This is not a typical sales support role, when you join our team, you receive ongoing and in-depth training in order to be a high-impact resource for our clients.

Our employees are Gear Experts and you will skillfully be able to represent Gearcor and the entire Columbia Safety family of companies to our customers.

Key Responsibilities

• Answer inbound phone calls and assist with customer requests
• Review and process orders that arrive via our web platforms
• Creatively troubleshoot and resolve issues, building strategy for resolution before problems arise
• Monitor open orders for past-due materials
• Establish and maintain consistent communication methods and cadence with clients
• Work collaboratively with cross-functional teams to create an excellent client experience
• Provide honest, consistent, and actionable feedback to Senior Account Manager(s)
• Other duties as needed to create an exceptional experience for our stakeholders

Skills Knowledge and Expertise

• Broad knowledge and experience with technology and software platforms
• Excellent interpersonal skills
• Excellent phone communication
• Excellent organizational skills and capacity to develop strategy
• Excellent written and oral communication skills

Why it's great to build your career with us!

Our entire family of companies is a global team leveraging diverse talents and backgrounds to create an inclusive and successful work community.

We are making things happen every day and if you want to build a career where you provide critical work as part of a growth-minded and motivated team, the Columbia Safety group is the right team for you!

Applications are being taken exclusively online for this role, we look forward to learning how your talents will support the growth and vision of our organization!

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

The Columbia Safety family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.

The Columbia Safety & Supply family of companies is a group of global industrial distributors focusing on safety equipment, tools, and gear for at-height industries and commercial users.

Our success is fueled by a tenacious team of 200, headquartered in the United States, with locations strategically placed in Missouri, Georgia, Texas, California, Colorado, New York & Ontario.

We are a high-reaching group of industry professionals focusing our energies on staying ahead for the competitive markets we serve.

We train our employees to be Gear Experts that provide solutions to industry experts, and we partner with some of the most recognized brands on the planet.

We are an INC Magazine Best Place to Work and an INC 500 company. We are seeking high performers with a drive for producing top-notch work with excellent attention to detail.

Our team has built an energetic and motivating work environment - we take pride in creating a workspace where you can succeed and have a good time while doing it.

Our teammates enjoy perks like

• Growing group of companies with a stable work environment
• Health Insurance Benefit Options
• Volunteer Paid Time Off, Vacation & Sick time
• Philanthropic opportunities in our communities
• Employer-sponsored team events and food
• A collaborative, high-performing team culture
• Consistent / set work hours, Monday-Friday, no weekends
• Valuable work that is critical to the success of the team
• Opportunities to have a voice in how things get done

Strong connections between teammates in our business allows dedication to our mission and supports each employee’s personal goals.

Coupling internal development with the recruitment of external candidates means we always have the most talented and diverse team possible.

We believe that combining diverse talents and backgrounds to create an inclusive and successful work community is the key to long-term success.

If you are looking to be part of a structured and motivated team where you are valued for the quality work you provide, our family of companies is the right group for you!

Learn more about our brands :

GME Supply is a global distributor of fall protection, lifting & rigging gear, safety equipment, niche electronics, and safety supplies for industrial clients in the markets of tower, oil and gas, wind generation, confined space, search & rescue, and more.

Columbia Safety is a industrial distribution company focused on regional and national clients in industries like general contracting, construction, steel, concrete, HVAC, etc.

SafetyLMS is a training company focused on the education and safety of those working at height. The SLMS portfolio boasts a flexible calendar and long-standing industry trainers for exceptional in-person, on-site, online, and white paper training offerings.

We work with clients to develop a program that meets the needs of our clients and industry demands.

GME Wireline focuses on the fiber cabling and connections aspect of working at height- including those working on cell phone towers, local municipalities, etc.

This portfolio brand is a long-standing provider for the niche demands of the underground and leave behind pieces of the at-height industries that keep us connected.

Gearcor teammates are providing customized workwear and safety clothing connections to the at-height industries we serve.

Providing Arc-flash and FR-rated apparel, footwear programs, and custom logo workwear. This team provides specialized options that keep clients safe while adding value through client branding - keeping their employees recognizable as industry leaders in their fields.

Specifically, this team focuses its expertise on serving global wind energy clients and their niche demands.

Team1 is a group of experts traveling North America providing professional rescue and safety training. This group continually earns the honor of being the preferred and primary trainer for industry-leading Wind Energy clients throughout Canada.

These experts are focused on expansion in order to become this same quality resource for similar markets in the US.

We train our employees to be experts that provide solutions to industry experts, and we partner with some of the most recognized brands on the planet.

Applications are being taken exclusively online for this role, we look forward to learning about the ways that we may work together and how your talents will contribute to the vision of our organization!

Job descriptions are not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for a job.

Duties, responsibilities, and activities may change at any time with or without notice.

Last updated : 2024-05-04