Offering insurance and serving over 20 million South Carolina residents, our client is always looking to bring on call center professionals for various contract to hire opportunities.

If you possess the following, please apply today:

• Exceptional communication skills
• At least one year of call center experience
• Microsoft Office Suite proficiency
• Insurance industry and claims experience is a plus

Pay Rate: $15.00-$16.00/hour

Schedule: Monday - Friday 8:00 am - 4:30 pm

Responsibilities:

• Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.
• Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.
• Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
• Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
• Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
• Assist with the training of new employees and cross training of coworkers.

Required Skills and Abilities: Microsoft Office Suite, Call Center/Customer Service experience

Job Type: Contract

Pay: $15.00 - $16.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Health insurance
• On-the-job training

Experience level:

• 1 year

Shift:

• Day shift
• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• In-person
• Office

Work Location: In person