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Under the guidance of more senior-level CMS Call Center (Call Center) staff, serves as the first point of contact for customers contacting the Call Center for assistance with the SCJB E-Filing, AIS and CMS Systems.
Participates in and successfully completes the Call Center Specialist I Training Plan/Skill Path, to include, but not limited to customer service, Call Center Tracking Software, SCJB filer’s interface components of the SCJB E-Filing, AIS, and CMS Systems, and troubleshooting basic printer/hardware issues. Must be able to demonstrate the application of learned subject matter.
Provides customer support for the SCJB E-Filing, AIS and CMS Systems to include navigating and uploading documents to the SCJB E-Filing system, resetting passwords for AIS customers and user maintenance for the CMS System. Troubleshoots and conducts research by interviewing customers to determine the cause of issue. Escalates complex issues to a senior call center team member or another department.
Provides customer support for routine questions related to items such as, but not limited to, internet browser, operating system and hardware issues for printers, scanners and credit card readers. Troubleshoots and conducts research by interviewing customers to determine the cause of issue. Escalates complex issues to a senior call center team member or another department.
Utilizes agency Call Tracking software to monitor outstanding Call Center issues awaiting customer response, enters and updates support issues received by the Call Center, and documents all actions taken to remedy the issues. Communicates follow-up and resolution information back to customers who have submitted issues to the Call Center. Assists with keeping Call Center knowledgebase up-to-date by making changes to the content.
Remains current and knowledgeable on the SCJB E-Filing system, AIS and CMS applications by monitoring release notes and other application documentation.
REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS
Skills:
Ability to:
The South Carolina Judicial Branch offers an exceptional benefits package for FTE positions that include:
EQUAL OPPORTUNITY EMPLOYER
The South Carolina Judicial Branch is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, national origin, sex, gender, pregnancy, age, or disability.
Full Time
Public Administration
$33k-42k (estimate)
09/15/2023
05/10/2024
sc.gov
WALTERBORO, SC
>50,000
Private
MARY MUNGIN
$10B - $50B
Public Administration
The job skills required for Call Center Specialist I include Customer Service, Call Center, Customer Support, Computer Systems, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Specialist I positions, which can be used as a reference in future career path planning. As a Call Center Specialist I, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Specialist I. You can explore the career advancement for a Call Center Specialist I below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Specialist job description and responsibilities
Administer various call center tools, provide required training and document all customer problems.
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Additionally, agents are responsible for making outbound calls to set appointments and gather survey data.
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The most skilled call center agents have more than a way with words and access to relevant customer data.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Specialist jobs
Provide knowledge management tools.
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Take lots of notes while on calls.
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Don’t be afraid to put a customer on hold.
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Take time with computer novices and the elderly.
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Continue learning hard skills on the job.
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Step 3: View the best colleges and universities for Call Center Specialist.