11 Jobs in Colmar, PA
De Nora is Hiring a Customer Service Representative Near Colmar, PA
SUMMARY
The Customer Service Representative is primarily responsible for providing all processing and tracking of customer orders and complaints from start to finish. The Customer Service Representative 3 may be asked to assist the supervisor with daily tasks and team oversight as well as to provide assistance to team members and take a leadership role within the group.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Responds to customer inquiries by phone or in person and receives orders. May handle escalated calls and use the proper tools to maintain customer satisfaction
Mentors new hires and assists supervisor in conducting training to call center staff
Takes, prepares, tracks, and expedites customer orders
Fills out necessary paperwork associated with each transaction
Responsible for resolving customer complaints
Routes complaints of service failures to designated departments for investigation
Process and reviews status of new and existing orders requested by customers
Inputs information regarding inspections and payments
Generates reports as needed
Research payment and deposit history as needed
Responsible for special projects as requested
Prepares and maintains correspondences with customers
Assists in training new customer service representatives
Maintains customer information database by updating customer information when required
May be responsible for basic accounting responsibilities
Understands and adheres to all company health and safety procedures as they relate to essential job functions
QUALIFICATIONS
· Must have strong intra-personal skills with a positive attitude
· Good phone and customer service skills
· Good attention to detail
· Good follow-up skills
· Proficient use of computers
· Customer service/call center experience preferred
EDUCATION and/or EXPERIENCE
High school diploma or equivalent and 5 years experience in Customer Service or an equivalent combination of education and experience
CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions
Job Summary
Full Time
Business Services
$42k-53k (estimate)
05/25/2024
06/16/2024
denora.com
EAST STROUDSBURG, PA
500 - 1,000
1923
$5M - $10M
Business Services
Related Companies
About De Nora
De Nora is an Italian multinational leader in sustainable technologies, that offers energy saving products and water treatment solutions. We are the largest supplier in the world of insoluble electrodes for electrochemical applications and a leading player in providing equipment, systems and processes for water disinfection and filtration. Our technologies are recognized as a high value added enabling factor facilitating transformational processes for many industrial applications: chemistry, water purification, electronics, energy storage and many others and infrastructural corrosion protectio ...
n. OUR VISION: deliver innovative technologies, products and services to win future challenges coming from environmental and industrial needs.
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The job skills required for Customer Service Representative include Customer Service, Call Center, Customer Satisfaction, Attention to Detail, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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