Company DescriptionThe Results Companies is a successful Customer Experience leader on the move. Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Financial Services, Retail and Energy. With over 10,000 employees in 19 locations, Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, State-of-the-Art Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree. Visit us at TheResultsCompanies.com and peruse our library of case studies and industry insights to learn more about why Results is one of the fastest growing Customer Experience companies in the world.Job DescriptionUses multiple computer applications to respond to customer needsAssists customer with basic troubleshooting and questions regarding product or account issuesDocuments customer calls in the database system; including resolutions, issues, and general notesAttends continuous training on product and procedural updatesMaintain, at a minimum, target levels of productivity and performanceHelps maintain a good team and working environment by assisting fellow employees and participating constructively in meetingsAbility to multitask; listening, inputting data, providing solutions, navigating through various screens while applying customer satisfaction techniquesQualificationsMust have excellent communication skillsPrevious customer service or call center experience preferredProficient typing and computer navigation skills: typing speed of 25 WPMSuperb listening, probing, negotiation and de-escalation skills neededMust be able to train full timeAdditional InformationAll your information will be kept confidential according to EEO guidelines.