Desktop Support Technician

Pay Rate $22.00 / hour

Duration : 3 month contract to permanent

Hours : Monday-Friday 8 AM-5 PM

Location : Cincinnati, Ohio 45202

Job Summary :

As a Desktop Technician, you'll play a crucial role in supporting our customers and proactively identifying their needs.

You'll work to create the ideal experience that any customer would seek to encounter.

• Troubleshooting and preventative maintenance of the site.
• Communications, Hardware Break-Fix, Installing.
• Warranty Dell support.
• Mac experience is a plus.

What You'll Do :

• Deliver exceptional customer service as the face of the Company.
• Responsible for interacting and servicing our clients with any technical problem they are experiencing.
• Be helpful, relatable, and pleasant while diagnosing and fixing their problems.
• Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems.
• Determine the most cost-effective repair to minimize customer downtime.
• Prepare reports for analysis of product failure trends and service issues.

Who You Are :

• Experienced 1-3 years of related work experience, or degree, technical training, or equivalent combination of education and experience.
• A Certification, or able to obtain within first 6 weeks of employment.
• Solid experience and understanding of IT services and products.
• Enthusiastic about technology and willing to learn and stay on the cutting edge.
• Personable
• Relatable and responsible when interacting with ALL customers.
• Consultative approach to solving issues.
• Reliable
• Able to transform technical IT solutions lingo into terms everyone understands.
• Impeccable follow-through to customer satisfaction.

Overall years of experience :

1-3 years of experience supporting PC Hardware and software.

Specific certifications or education :

A certification

Benefits (employee contribution) :

Health insurance

Health savings account

Dental Insurance

Vision insurance

Flexible spending accounts

Life insurance

Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

IND23

Last updated : 2024-05-14