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Job Title: Help Desk Support Specialist
FLSA: Non-Exempt
Reports To: Supervisor of Mission Support Systems
Department: Administration
SUMMARY
The Service Desk Support Specialist is the primary contact for help desk issues; performs a variety of computer/server problem analysis and monitoring tasks for the Information Technology Department; acts upon issues or consults appropriate technical staff; logs, coordinates, and tracks requests; escalates issues when necessary.
DUTIES AND RESPONSIBILITIES
SKILLS
Experience in Information Technology; proficiency with software and common operating systems. Excellent problem solving and communication skills. The ability to maintain confidentiality, negotiating, and problem-solving skills are also essential. Must be willing to work independently and follow defined processes. Initiative and persistence will be needed to achieve the defined goals.
EDUCATION QUALIFICATIONS
High School Diploma Required
Associates Degree or Bachelor's Degree in Computer Science field of study preferred.
A Certification Preferred
Microsoft Cloud Certifications Preferred Prior experience with Microsoft Cloud Services, AZURE, MS Office and related applications preferred.
WORKING CONDITIONS
General office setting. Travel to different Folium, Inc. work sites as needed.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties, and skills required of personnel so classified.
This job description is not intended to be a contract of employment with the employee. The employee covered by this job description is an at-will employee of Folium, Inc.
Full Time
$58k-73k (estimate)
05/11/2024
05/14/2024
foliumllc.com
San Diego, CA
<25
The job skills required for Help Desk Support Specialist include Help Desk, Troubleshooting, Customer Service, Problem Solving, Active Directory, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Support Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Support Specialist. You can explore the career advancement for a Help Desk Support Specialist below and select your interested title to get hiring information.