Do you have the ability to communicate complex technical information to non-technical users in an understandable and concise format? You may be a good fit for Robert Half's Desktop Support Technician role. Problem solvers who enjoy working in a challenging and positive environment may do well in this Desktop Support Technician position. This Desktop Support Analyst role is permanent in nature and is based in the Bronx, New York, area.Responsibilities- Fix computer problems, and recommend appropriate action/solutions- Provide computer desktop support in accordance with established policies and procedures- Keep up, explore, and fix computer systems, hardware, printers, and computer peripherals- Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems- Be in contact regularly and effectively with ticket submitters- Arrange hardware repairs with the appropriate vendors- Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities