Description
Our client is in need of a highly qualified Help Desk Analyst for day-to-day management of Contract Lifecycle Management (CLM) mailbox and other CLM related activities for in-house Pharma. Legal team. Looking for an individual with an ability to assist in organizing and managing the current state with the understanding that a more efficient future state is on the horizon. The emphasis here is organizing and managing the current state to provide knowledge, data, and facts on current state to aid in the development of the future state.
Daily tasks:
Working knowledge of Contract Lifecycle Management System/application. Specifically knowledgeable on Conga (Salesforce platform) and DocuSign.
Mailbox management
Categorization of requests by type
Ticketing of requests in Service Now
Working with IT to facilitate and manage requests
Liaising with the Business, IT, external partners, and Legal Ops as Point of Contact for managing outstanding requests, tracking and keeping individuals posted on status
Ability to triage, conduct meetings, and gather requirements in relation to requests, before conducting any work
End user question liaison - knows how to respond to questions or direct to appropriate individuals within Legal, IT or elsewhere
Point of Contact for new employee onboarding
Data and Metadata understanding
Works closely with Director Contracts Management & Legal Affairs, daily and IT
Requirements
Microsoft, Computer Hardware, Deskside Support, Desktop Hardware, ServiceNow Platform
Skills:
Project and Service management
Database administration
Ability to take direction and then work independently
Ability to act as liaison between Legal and IT on behalf of management
Self-motivated, team player, and detail oriented
Dependable time management skills
Positive and constructive attitude
Comfortable asking challenging questions and pressure testing ideas
Excellent communication (oral & written) skills
Knows when to seek assistance
Ability to learn, follow and help further define business processes
Ability to deal with a variety of variables
Ability to prioritize
Ability to interpret a variety of instructions furnished in written, oral, hands-on, or diagram form
Knowledgeable in or prior support of an in-house Legal team useful. Pharma knowledge helpful but not required.
Knowledgeable or has an understanding of SOX requirements, controls and processes
Conga Salesforce knowledge, technology savvy, knowledgeable in Microsoft Office Applications
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