SUMMARY:

The FICS Encompass Administrator is responsible for onsite support and administration of FICS Mortgage Servicer and FICS Commercial

ESSENTIAL RESPONSIBILITIES & DUTIES:

Software Support

• Address staff software concerns as it pertains to functionality.
• Provide support to department by managing user accounts.
• Interact with software provider to address and correct issues.
• Create requested forms and templates within the software.
• Collaborate with Management and Quality Control to ensure the software is performing within State and Federal Compliance Guidelines
• Perform software updates and provide oral and/or written communication to the staff pertaining to specific changes from the developer.

Development of Processes and Procedures

• Review and consult on departmental use of software.
• Propose and implement departmental processes and procedures for efficiency as well as maintaining updates to those processes.
• Developing and updating software training policies and procedures.
• As needed, design and update new platforms that are released from the software to enhance the owner/partner experience through API coding.
• Cross train on additional software systems
• Manage requests and implementation of interface and single sign-on programs with credit unions.
• Create and execute departmental reports.
• Perform other duties as assigned.

OTHER DUTIES, KNOWLEDGE, SKILLS, ABILITIES:

Required:

• Communicate with the IT department for changes to the network infrastructure as needed.
• Ability to learn and master a variety of new software programs.
• Basic knowledge of the mortgage industry’s policies and procedures, as well as a knowledge of both State and Federal lending regulations
• Ability to read and interpret documents such as procedural and instructional manuals.
• Ability to write routine reports and correspondence.
• Ability to input data accurately and efficiently into computer software systems.
• Ability to attend accurately to many details in a timely manner.
• Ability to prioritize competing tasks and work independently.

Required Qualifications:

• Education: High school diploma.
• Experience: 2 years IT software support.
• Licenses/Certifications: N/A
• Physical Abilities: Working on PC based software platforms daily.

Job Type: Full-time

Pay: $27.00 - $32.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Schedule:

• Day shift

Work Location: In person