The Customer Service Representative (CSR) ensures that a client’s first interaction with our organization is first rate in terms of service quality. The CSR team provides options for service appointments and sales appointments and is required to hold call performance metrics.

This position entails fulfilling the customer experience and scheduling service requests for our plumbing and septic departments. The CSR is responsible for receiving and processing service requests and estimate requests continually ensuring the customer is satisfied and receives clear communication. This CSR is responsible for data entry, customer service, billing, scheduling any appointments needed, call classification, backup for dispatchers, and all admin duties as required by department.

This position is Monday through Friday 7:30 am to 5:00 pm (availability to stay later is important) with some weekends and overtime for emergency service.

You MUST completed the questions and skills tests to be considered. Applications without these will be automatically declined.

Work Remotely

• No

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 36 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Are you familiar with Fannin and surrounding counties?
• Are you available 7:30-6:00 M-F and some overtime/on call shifts? Shift is typically 7:30-5, but occasionally

requires you to stay late to finish with a customer.

• Did you complete the application questions and skills test before submitting application? If not, stop and go back.

Education:

• High school or equivalent (Required)

Experience:

• Administrative experience: 2 years (Required)
• Customer Service: 3 years (Preferred)

Language:

• English (Required)

Ability to Relocate:

• Bonham, TX 75418: Relocate before starting work (Required)

Work Location: Hybrid remote in Bonham, TX 75418